Assistant Shift Manager - Slot Administration

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Salary Pay: $70,000.00 – $75,000.00.

The Encore Boston Harbor Assistant Shift Manager – Slots will be responsible for supporting management of the daily operations of the Slot Department; including supervising operations staff and assisting with slot moves, modifications, installations and upgrades, and monitoring slot floor performance. Ensures that gaming activity is conducted in accordance with the Gaming regulations. Responsibilities include, but are not limited to: establishing the department strategy and supporting the alignment with overall Encore Boston Harbor strategy;

maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and team member satisfaction within the Slots Department.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participate in the execution of short‑and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Assists in the management and the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Assists management to ensure department delivers and maintains a maximum level of property‑wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
• Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
• Responsible for supervising slot operations staff.
• Assists with the slot moves, modifications, upgrades and installations with vendors, regulatory agencies and support areas.
• Upholds service standards for the Slots Department.
• Protects company assets at all times.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.