Senior Site Operations Leader — Lean, Multi‑Facility

Senior Operations Manager, Site Leader, AGL

Job  |  Services LLC

Our Sr Operations Manager is responsible for all budgetary, people development and operations objectives for multiple facilities. Their responsibilities include managing and leading teams across various locations, coaching and mentoring to ensure performance objectives are met and building leadership bench strength within the organization. The leader in this role must be nimble, demonstrate high judgment, make quick decisions in the face of ambiguity, and be strong in innovation.

In addition, they must lead their teams to have high Bias for Action, Ownership, and the ability to Hire and Develop the Best. As we continue to grow, we will rely on smart and scalable practices to enable execution of a best-in-class operation and drive cost down.

Our operation’s workflow has three major components:
First mile – where the product is housed and ready for order;
Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Amazon Grocery Logistics (AGL) is an exciting organization within Amazon specializing in delighting customers with speed in which we can make items appear on their doorsteps.

We are a combination of operations and support teams aligned to innovate for the last mile customer experience.

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plan.
• Responsible for the overall safety, quality and performance and customer experience of their facilities.
• Measures performance, provides feedback, and holds leaders accountable for their performance and the performance of their departments.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Ops Integration, Loss Prevention, Safety and other leaders) to build and secure support and resources for projects and initiatives.

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Must be able to stand/walk for up to 10‑12 hours, walking in the facility and around the area with great frequency; some facilities are over a quarter mile in length.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation, including chilled and frozen spaces with great frequency.
• Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation).
• Ability to travel 50% of the time.

• Bachelor’s degree or equivalent, or 2+ years of equivalent experience.
• 7+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.
• Prior experience with performance metrics, process improvement, and Lean methodologies.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.

• Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long‑term career development through assignments in multiple buildings across the nation.
• Experience with a contingent workforce during peak seasons.
• Ability to organize and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills complemented with the ability to problem solve independently.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible…