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Call Center Assistant Manager, Reservations & Guest Services

Job in Everett, Middlesex County, Massachusetts, 02149, USA
Listing for: Encore Boston Harbor
Full Time position
Listed on 2026-06-28
Job specializations:
  • Management
    Hotel Management
Salary/Wage Range or Industry Benchmark: 61000 - 66000 USD Yearly USD 61000.00 66000.00 YEAR
Job Description & How to Apply Below

Encore Boston Harbor in Everett, Massachusetts, is seeking an Assistant Manager for the Call Center to oversee operations, manage team performance, and ensure excellent guest satisfaction.

The ideal candidate will have at least 3 years of call center experience and 1 year in a leadership role. Responsibilities include managing day-to-day activities, training team members, and maintaining compliance with company standards. A bachelor's degree is preferred.

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