Bartender - Temporary​/Seasonal

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Pay Range: $20.33/hr plus tips

Based on recent operating experience, bartenders have historically earned approximately $25-$40per hourin tips in addition to base pay. Actual tip earnings vary by shift, business volume, guest activity, and other factors and are not guaranteed.

The Encore Boston Harbor Bartender will be responsible for preparing and serving beverages and where appropriate, service of food items to guests dining at bar counters. This position requires a strong knowledge of beer, wine, champagne, liquor, and preparation of mixed drinks as well as an understanding of garnish preparations, health and sanitation standards. When working with Bar Apprentices and Bar Porters, the Bartender will fulfil a leadership role, delegating tasks with a focus always on guest service.

This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Assists with the setup and breakdown of the Bar before and after service.
• Helps to prepare garnish for beverage service.
• Assists with collection and transportation of dirty or soiled glassware.
• Polishes glassware for guest use.
• Maintains a clean bar, in accordance with Health Department, guest service and departmental standards.
• Delivers beverage service of high standard and in accordance with departmental standards and procedures.
• Is particularly conscious of pour cost and use of jiggers at all times.
• Understands sequence of service with regards to guests dining at bar counters.
• Can make recommendations of food menu items when appropriate.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Up-sells and regularly replenishes beverages, abiding by responsible alcohol service regulations.
• Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders and serving beverage.
• Promotes, sells, makes and presents cocktails.
• Serves coffee and tea hot and in accordance with standard.
• Advises guests on alcoholic beverages.
• Complies with legal provisions of local liquor codes.
• Assesses guest’s intoxication level and takes appropriate action as needed.
• Monitors factors which interfere with the total experience of the guest.
• Maintains stock rotation in refrigerated and dry storage areas. Effectively operates the post-mix syrups bulk dispense system.
• Operates the beer reticulation system.
• Adheres to stock control procedures.
• Takes appropriate action to resolve guest complaints.
• Professionally handles billing and payment of bills in compliance with established policies and procedures.
• Strictly adheres to established policies and procedures with regard to the handling of payments, credit, house funds and…