Inside Sales

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Full Time Everett, MA, US

Salary: $45,000.00 Annually

Job Title: Catering Sales Manager
Schedule: Monday–Friday, 8:30 AM–5:00 PM, with additional flexibility as required by client, event, and business needs
Reports To: Director of Catering / Senior Management
Compensation:$45,000 base salary plus commission based on sales.
Revision Date: September 2026

The Catering Sales Manager is responsible for developing, managing, and growing catering revenue for Rita’s Catering through business development, client relationship management, event planning, execution, and follow-up.

This position manages an established book of business while actively pursuing new revenue opportunities. The Catering Sales Manager is expected to take ownership of high-value and complex accounts, provide leadership and support to the Sales team, collaborate closely with Operations, Culinary, Staffing, and other departments, and contribute to ongoing improvements in sales systems and processes.

This role requires a high level of organization, accountability, communication, initiative, judgment, and client service.

Prospect, identify, develop, and cultivate new client relationships.

Actively pursue new catering, corporate, and partnership opportunities.

Develop and maintain a consistent pipeline of prospective clients and new business.

Conduct regular outreach through networking, referrals, market research, existing relationships, and other appropriate sales methods.

Identify opportunities to expand business within existing accounts.

Work toward established sales, revenue, prospecting, and client-contact goals.

Participate in the development and execution of strategies designed to increase catering revenue.

Build and maintain strong, long-term client relationships through proactive and consistent communication.

Serve as the primary point of contact for assigned clients and accounts.

Develop a strong understanding of client preferences, event history, expectations, and business needs.

Proactively identify opportunities for repeat business, referrals, account growth, and additional services.

Address client concerns promptly and professionally.

Maintain a high standard of responsiveness, professionalism, follow-through, and attention to detail.

Manage events from initial inquiry through completion, including:

Client consultation

Proposal preparation

Contract preparation

Deposits and payments

Staffing

Rentals

Delivery logistics

Event setup

Client follow-up

Ensure all event information is accurate, complete, and communicated to the appropriate departments with sufficient lead time.

Take full ownership of major, complex, and high-profile events.

Develop detailed event plans and timelines when appropriate.

Anticipate potential challenges and address them before they affect execution.

Coordinate closely with Culinary, Operations, Staffing, Sales Support, and other departments.

Participate in client meetings, site visits, and events in person when appropriate.

Provide on-site coordination when required.

Communicate menu selections and event requirements clearly and accurately to the Culinary team.

Ensure special requests, dietary restrictions, allergies, service requirements, and client expectations are properly documented.

Work collaboratively with Culinary to ensure menus are accurate, operationally feasible, and aligned with client expectations.

Maintain visibility into confirmed events, tentative business, major opportunities, and client activity.

Provide timely and accurate information regarding expected revenue, upcoming events, potential risks, and significant sales opportunities.

Maintain current account and opportunity information in sales systems.

Assist management with forecasting and planning for staffing, operations, and production needs.

Maintain accurate client and prospect information.

Maintain appropriate sales activity and contact records.

Track event deposits, payments, adjustments, and invoicing information.

Ensure Function Reports and other event documentation are complete and accurate.

Verify pricing, gratuities, billing details, deposits, and event adjustments before final…