Investigator - Security

Hourly Pay

$26.00 - $28.00 per hour

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Responds to, investigates and documents all security‑related incidents on property. Works directly with Security Management and collaboratively with members of law enforcement and other agencies to ensure the highest level of safety and security throughout the property.
• Helps with triage and scene safety during the initial moments of a security incident.
• Ensures that all security reports are submitted in a timely manner.
• Collects and logs evidence related to security incidents and demonstrates proper chain of custody.
• Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Maintains a series of keys, accessing locked areas as necessary.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Works with guest claims/risk management to mitigate liability to the company while maintaining the highest quality of guest service.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property‑wide service and satisfaction.
• Contributes to company‑wide communication and best practices.
• Assists in providing training opportunities for team members.
• Keeps informed of all new developments within the department.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

21 years of age or above.

Will be required to obtain and maintain a Gaming license issued by the Massachusetts Gaming Commission.

Must be able to acquire and maintain any licensing or active work cards required for this position at all times, to include valid driver’s license and CPR/AED/First Aid certification.

High school or equivalent degree required. Bachelor’s Degree in a related field or equivalent experience preferred.

Previous Guest Relations Experience required. Military, Security, Law Enforcement or customer service experience with a minimum of 3 years in the hotel/casino industry is preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.

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