Manager - Investigations

ABOUT ENCORE BOSTON HARBOR

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

is responsible for overseeing the Investigations Team in conducting investigations on and documenting all security incidents occurring on property. This includes, but is not limited to: theft, cheating, and misconduct; protecting company assets and providing a safe environment for team members and guests; conducting interviews and preparing formal reports.

• Adheres to all Encore Boston Harbor core values and property and department standards.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Provides excellent internal and external guest relations, which may require levels of patience, tact and diplomacy.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Prepares reports regarding investigations and follows up on reported incidents; submits to Security Management.
• Reviews incident reports and statements written or obtained by Security personnel or others.
• Conducts follow-up investigations with respect to incident reports, where appropriate.
• Conducts investigations that may involve guests, Team Members, and/or others on resort property concerning such matters as theft, cheating, and misconduct.
• Cooperates with and coordinates investigations conducted by outside law enforcement agencies as assigned by Security Management.
• Creates and manages assigned schedules to ensure adequate shift coverage.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

High school or equivalent degree preferred. Bachelor’s Degree in a related field or equivalent experience preferred. A minimum of 5-7 years of progressively responsible experience conducting investigations and managing a team. Military, Security, or Law Enforcement experience is strongly preferred.

A minimum of 3 years in a supervisory role required.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Requires a strong understanding and knowledge of Microsoft Office:
Word, Excel & PowerPoint.

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English…