Order Assignment Coordinator

Overview

Order Assignment Coordinator —

Location:

Everett, WA. Full-Time, Non-Exempt, Monday to Friday.

Position Summary We’re hiring an Order Assignment Coordinator (O.A.C.) to support our fast-paced E-Commerce team by ensuring incoming customer emails and orders are accurately assigned to the right person or department for timely processing. This role is essential to keeping operations running smoothly by monitoring daily order volume, balancing workloads across team members, and supporting customer communication when additional information is needed.

If you’re organized, detail-oriented, and thrive in a high-volume environment, this is a great opportunity to play a key role in helping customers receive exceptional service while keeping internal workflows efficient and on track.

• $25.00 to $27.50 an hour (depending on level of experience)
• Comprehensive benefits include Medical, Dental and Vision Insurance
• Various voluntary insurance benefits including shortterm disability, life ad&d, critical illness, accident
• 401(k) Retirement Plan with employer match
• Paid Time Off:
  Accrue up to 120 hours per year
• 7 paid holidays plus 1 Floating Holiday
• Opportunities for career advancement

• Sort and assign daily incoming customer emails to the appropriate person or department based on task type, territory, and order needs
• Ensure customer orders and requests are routed efficiently to support ontime processing and customer satisfaction
• Monitor volume and balance incoming work across multiple teams and individuals, reassigning tasks when needed
• Respond to customer emails directly when clarification or additional information is required before assignment
• Assist team members with locating and tracking client communications across multiple teams and systems
• Work closely with the ECommerce Director and team Supervisors to notify leadership of trends, workflow issues, or recurring challenges
• Provide daily updates to the team regarding Order Entry territory switches or assignment-related changes through designated communication channels
• Support internal communication and accountability by ensuring handoffs are clear and follow-through happens consistently
• Perform other duties as assigned

• High school diploma or equivalent
• 3+ years of experience in customer service, order processing, order management, email triage/shared inbox support, or administrative coordination
• Strong ability to manage high-volume inbound emails/orders with speed and accuracy
• Experience routing/assigning requests to the correct person or department based on task type, territory, or priority
• Excellent written and verbal communication skills, including professional customer email responses
• Strong organizational skills, attention to detail, and consistent follow-through
• Ability to multitask, prioritize competing deadlines, and stay accountable in a fast-paced environment
• Proficiency with Google Workspace and comfort learning new systems
• Working knowledge of CRM/order platforms

• Associate’s or Bachelor’s degree in Business, Operations, Communications, or related field
• Experience in ECommerce, order entry, production, manufacturing, or fulfillment environments
• Familiarity with territory-based order routing, workflow coordination, or queue management
• Experience balancing workload across multiple teams and adjusting assignments in real time
• Ability to identify trends, flag issues, and support process improvements (SOPs, documentation, team updates)

Come be a part of the #1 FASTSIGNS location globally, right here in Everett!

Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we’ve built can sincerely improve the lives of our employees and our customers - that’s why we’ve made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of…