Medical Receptionist | Administrative Coordinator

Receptionist / Administrative Coordinator

Locations:
Everett, WA or Bellingham, WA

Pay: $20.00 - $24.00 per hour

Schedule:

Full-Time

Alpha Home Health & Hospice is seeking a highly organized, customer-focused Receptionist / Administrative Coordinator to support our growing home health and hospice team. This position is more than a front‑desk role; it requires someone who thrives in a fast‑paced environment, enjoys helping patients and families, and can confidently balance multiple responsibilities while delivering exceptional customer service.

• Serve as the first point of contact for patients, families, referral sources, physicians, and community partners.
• Answer and route incoming calls with professionalism, warmth, and urgency.
• Assist with intake coordination and referral processing.
• Support medical records management and document tracking.
• Maintain patient and administrative files in compliance with agency and regulatory requirements.
• Process physician orders and ensure timely follow‑up on signed documentation.
• Assist with scheduling, correspondence, data entry, and general office operations.
• Coordinate office supplies and administrative support functions.
• Support leadership and clinical teams with a variety of projects and administrative tasks.
• Help create a welcoming and positive experience for patients, families, visitors, and staff.

• Outstanding phone presence and communication skills.
• Strong customer service mindset with the ability to build rapport quickly.
• Exceptional attention to detail and follow‑through.
• Ability to prioritize multiple tasks and deadlines simultaneously.
• Professional, dependable, and highly organized.
• Comfortable working independently while supporting a collaborative team environment.
• Strong computer skills including Microsoft Office and electronic systems.
• Ability to type at least 50 WPM.
• Medical terminology knowledge preferred.
• Experience in home health, hospice, healthcare, medical office, intake, scheduling, or administrative roles strongly preferred.

Someone who notices details others miss, enjoys solving problems, stays organized, and helps people. They remain calm under phone pressure, shifting priorities, and multiple team demands, understanding that each call may involve compassion, professionalism, and timely assistance.

• Competitive pay: $20–24 per hour
• Medical, dental, vision insurance
• 401(k) matching
• Tuition reimbursement
• Vacation, holiday, and sick time
• Other voluntary insurance plans, including pet insurance
• Opportunity for career growth and advancement
• Meaningful work supporting patients and families
• Collaborative and supportive team environment
• Stable and growing healthcare organization
• Direct impact in the local community

• High school diploma or equivalent required.
• Minimum of two years of administrative, customer service, healthcare, or office support experience preferred.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong written and verbal communication skills.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Alpha Home Health & Hospice is a stable and growing healthcare organization dedicated to delivering exceptional care and service to the communities we serve. More information about The Pennant Group, Inc. is available at

We are an equal‑opportunity employer committed to ensuring that all conditions and privileges of employment are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.