Everett Front Desk Administrative Assistant

What You'll Do

• Manage daily front desk operations and administrative support at the Everett Regional Center.
• Ensure continuous staffing, including openings, closings, lunch breaks, and preparation for unexpected absences.
• Answer and direct all phone calls and emails in a professional and friendly manner.
• Greet and assist community members, clients, donors, and vendors, maintaining high customer service standards.
• Maintain and organize the front desk, lobby/reception, back‑office, and all common areas.
• Ensure the office is stocked with necessary supplies and water.
• Order office, housekeeping, printing, and safety maintenance supplies for Snohomish County.
• Coordinate and manage vendors.
• Perform word processing, data entry, scanning, and copying.
• Accurately keep and update data regarding Sonitrol pin #’s and key usage for staff; serve as point of contact for Sonitrol.
• Monitor the video surveillance system at the front desk.
• Serve as point of contact for the YWCA IT Department; troubleshoot and maintain on‑site computer, telephone, and copier equipment, submitting tickets when needed.
• Process incoming and outgoing mail daily; ensure interoffice mail is delivered on time.
• Monitor grounds of the ERC, ensuring exterior lights, parking lot, and flower beds are maintained; submit maintenance tickets as necessary.
• Accept donations for processing, complying with YWCA accounting, cashiering, receipting, audit, and fiscal controls.
• Receive and document payments, fees, and donations.
• Provide administrative support to the Shelter Plus Care Program, completing program participant correspondence and birthday cards as assigned.
• Keep emergency information updated for all Snohomish County staff and volunteers.
• Adhere to all Volunteer Services protocol regarding volunteer usage and monitoring.
• Continue to develop understanding of racial, gender, and class equity; assure clients, residents, staff, volunteers, and community partners are treated with respect and dignity regardless of background.
• Occasionally complete accounts payable by preparing and processing vendor invoices as assigned by the Financial Analyst.
• Provide administrative support to managers and directors when necessary.
• Support the YWCA’s Social Justice Initiative by understanding how oppression plays out in institutions and systems.
• Provide culturally relevant conflict resolution and problem‑solving strategies.
• Perform other duties as assigned.

• AA in a related field or equivalent combination of education and experience.
• Minimum of one year of office support experience, including word processing and reception duties.
• Strong knowledge of Word, Excel, Outlook, and all computer functions required by the agency.
• Attention to detail and strong organizational and record‑keeping skills.
• Excellent communication skills with clients, staff, and the general public.
• Strong customer service orientation, including the ability to work with a diverse cultural and economic clientele.
• Commitment to working with homeless families and ability to communicate effectively and compassionately with clients in crisis.
• Ability to maintain confidentiality.
• Ability to work independently as well as in a team environment.
• Ability to lift and carry up to 35 lbs.
• Typing 10‑key skills and math aptitude are a plus.
• Commitment to diversity and social justice.
• Experience working with communities of color and people from diverse cultures.
• Demonstrated understanding of the intersection of racism and poverty.
• Knowledge of issues surrounding homelessness, domestic violence, racism, poverty, substance abuse, mental illness, and affordable housing.
• Self‑directed and able to work with minimal supervision.
• Ability to project a positive image of the agency to the public.
• Reliable transportation.

• Race & Social Justice Advocacy
• Fostering Diversity
• Initiative
• Planning & Organizing
• Problem Solving
• Analytical Thinking
• Attention to Detail
• Financial Skills
• Computer Skills
• Collaboration
• Communication
• Professionalism
• Time Management

Hourly Rate: $26.50

Hours: 40 Hours per week

Excellent benefits package including medical insurance, retirement plan, generous vacation, holiday, and sick leave…