Enrollment Services Specialist

SUMMARY:

The Enrollment Services Specialist ensures students and staff have access to accurate, efficient, and policy-compliant enrollment processes. Serving as a primary point of contact at the front counter, this position plays a critical role in supporting students at key points in their educational journey by applying specialized knowledge to facilitate enrollment transactions. The position contributes to a seamless and supportive enrollment experience.

TITLE: Enrollment Services Specialist

CLASSIFICATION: Program Specialist 2

SALARY: Range 42

WORKLOAD:40 hours/week

SCHEDULE:
Fall term to Spring Term: Monday through Thursday 9:00am – 6:00pm. Fridays 8:00am – 5:00pm, with occasional evenings and weekends, Summer term: (4) 10 hour shifts Monday to Thursday

UNION: WFSE

DEPARTMENT: Enrollment Services

REPORTS TO: Associate Director of Student Experience 45

POSITION NUMBER:

This position may be eligible for hybrid work, per Everett Community College’s Telework Policy

• Process undetermined residency cases, ensuring compliance with state criteria and institutional policies.
• Evaluate complex or non-standard residency applications and enrollment requests within delegated authority, escalating unusual problems with recommended solutions to leadership.
• Process and triage incoming enrollment services forms, such as enrollment verification requests and releases of information, ensuring accuracy and compliance with FERPA regulations.
• Assist with enrollment transactions, such as registration, course drops, and program changes.
• Provide information on tuition rates, waivers, and classifications, ensuring accurate coding and application.
• Act as a support and liaison for High School Partnerships, Testing Center, Recruitment, Admissions, and campus staff on enrollment-related processes.

• Greet visitors and manage front-counter flow, serving as the primary point of contact for in-person enrollment, registration, and residency inquiries.
• Provide excellent customer service via multiple communication channels, including in-person, text, email, and phone.
• Liaise with multiple departments to resolve student issues, troubleshoot registration challenges, and provide actionable solutions.
• Guide students through complex enrollment processes, offering alternative courses of action and explaining the implications of decisions.
• Assist with workflow coordination and provide support for data entry during peak operational periods.

• Perform document processing tasks, including scanning, indexing, verifying, and archiving student records and forms into electronic document management systems.
• Maintain organized physical and electronic filing systems in accordance with institutional practices and state record retention protocols.
• Interpret and apply state, federal, and institutional policies, ensuring adherence to residency guidelines and FERPA regulations across all processes.
• Communicate procedural updates to staff and assist in revising forms, web content, and program materials to align with compliance requirements.
• Ensure proper distribution, accurate completion, and maintenance of all departmental forms

• Participate in departmental initiatives to improve operations and student support.
• Support the goals and operations of the department, division, and College.
• Perform other duties as assigned to support departmental operations and campus needs.

• Associate's degree with coursework in business, education, or a related field, or equivalent experience.
• Two (2) years of experience in student services, program support, or similar responsibilities.