SAP Concur Consultant

SAP Concur Consultant - Federal
The Position:

Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support.

• Operates as the lead point of contact for a portfolio of GO.gov customer agencies
• Guides agency transition planning meetings and tracking of issues/ resolutions
• Coordinates responses to agency issues with the MSP and solution management team
• Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
• Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
• Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
• Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
• Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.
• Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.

At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma.

We believe a successful Subject Matter Expert will have:

• Bachelor's degree in business administration, public policy or related subject matter field
• Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
• Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)
• Strong understanding of Travel Service programs, policy, and technology, ideally with E‑Gov Travel
• Experience with Travel and Expense Business and Process Analysis
• Experience with technology integrations preferred
• Strong analytical and problem‑solving abilities with keen attention to detail
• Excellent communication and interpersonal skills for stakeholder collaboration

Censeo Consulting Group is an Washington D.C. based management consulting firm dedicated to helping public sector and non‑profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

At Censeo, our award‑winning culture means you’ll join a tight‑knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open‑door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead.

Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm’s ways that reach far beyond client projects.

Censeo Consulting Group is based in Washington D.C., a…