Change Management Specialist

Position Title:

Change Management Specialist

Benefits:
Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementingnew ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Change Management Specialist identifies, manages, and maintains all change management activities in the Ziply fiber network as well as monitoring third party change activity. This is a fully on-site role in Everett, WA; remote or hybrid work is not available.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Process internal and third-party change management requests into the CM system.
• Communicate across multiple business units to coordinate scheduling for change management events.
• Resolve scheduling conflicts with internal business units as well as third parties.

• Research to identify customers’ contact information to notify the customer about service affecting CMs within the SLA.
• Monitoring and replying to email correspondence pertaining to CM work with internal and external parties.

• Run a regular cadence of informative meetings across multiple business units to inform about change activity within the network.

• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Minimum of two (2) years of experience providing end-to-end telecommunications support.
• Minimum of two (2) years of experience providing direct customer support.
• Proficient in Microsoft Office applications.
• Proficient in utilizing network monitoring tools.
• Experienced in analyzing network topology to identify impacted network elements and customers.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
• Understanding of network topology.
• Knowledge of process documentation, procedures, and systems.
• Knowledge with the operation of routers and switches.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job including close vision,…