Replenishment Lead, Onsite

This role will be onsite 5 days a week (Monday - Friday) and will work out of Everett, WA or Fife, WA.

ESSENTIAL RESPONSIBILITIES

Daily replenishment duties and KPI monitoring:

Work with Area Buyers and Replenishment Assistants to ensure key Replenishment functions are being fulfilled

• Monitors inbound product for quality levels and investigates any product concerns and product returned from customer due to quality concerns.
• Manages and executes at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory.
• Assists and follows up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management.
• Through Replenishment Assistant, manages the Credit Debit Memo Request process, drop ship billings.
• Tracks key service performance indicators for a Market including the following:
  • Customer Service Level
  • Inventory Loss Minimization
  • Days Inventory on Hand (DIOH)
  • Customer Order Fill Rates
  • Excess and Obsolete Inventory Reserve (shared)
  • Managed Cases/Freight Income
  • Inbound Cases/Pallet
  • Slow and Dead Inventory (Shared)
  • Special Order Response Time, movement to Direct

Market staff coordination:

Drive process consistency and build strong relationships with cross functional partners overseeing the market

• Works directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments.  At times, negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment. 
• Ensures line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information
• Participates in regular market status calls to identify & remedy service issues, spoilage risks, etc.

Area Buyer support & coordination:

Support the Area buying team with routine buying support tasks

• Report Reviews
  :
  Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary
• Logistics and Costing tasks
  :
  Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS)
• Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth

Team leadership & continuous improvement:

Manage a team of Replenishment Assistants and drive continuous improvement within the team. Specifically providing:

• Subject matter expertise: Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service
• Continuous improvement: Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes
• Clear communication channels: Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers
• Culture building: Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team
• Coaching: Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team
• Feedback: Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance

SUPERVISION
:

• Directly reports to an Area Director, Replenishment

RELATIONSHIPS

This role sits within the Replenishment function, and is part of a dedicated Area Replenishment Operations team which must coordinate with Area Buyers and cross-functional personnel

• Area Buyers: The role directly supports Area Buyers to ensure key Replenishment commitments are properly met
• Area Replenishment Leaders and Peers: Interact with the Area Director, Replenishment on a frequent basis. Extensively interact with peers within other Area markets and provide support when needed
• Additional functions to work closely with:
  • Category Management: inventory coordination, including E&O escalation
  • Finance & Operations: inventory targets and service level goals
  • Logis…