Sr. Sales Operations Manager

## Sr. Sales Operations Manager Apply locations:
United States - Texas - Remote:
United States - New York - Remote:
United States - Washington - Remote time type:
Full time posted on:
Posted Todayjob requisition :
113146-JOBSprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.##
** Job Description**## To be successful, this individual will have demonstrable experience in analyses, reporting, and processes across a broad range of Sales Operations and Sales topics such as pipeline, productivity, predictive analytics, account loading, conversion reporting, compensation, reporting and dashboards, and forecasting.

They will also have experience working closely with several internal stakeholders, including, Sales Operations, Sales, Marketing, and the Senior Leadership team. Prioritize:
* Forecasting & Pipeline Management – Forecast Process Support, Pipeline Health, Tech Enablement.
* Deal Advisory – Follow Booking Process, Deal Reviews.
* Territory Management – Planning/Design, Allocations, and Maintenance.
* Compensation – Annual Planning/Quota, Compensation Structure/Policy.

Position Responsibilities:

* Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting
* Develop KPI reporting and key business insights.
* Ability to pull data points and analyses together to influence leaders and provide strategic recommendations.
* Ready to dig into complex problems and become an expert in Sales operations at every level.
* Develop recommendations for new business processes and initiatives to support improvements in Sales operations.
* Partner with the sales team to analyze current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition and lifetime value of customers.
* Develop financial models and analyses for business partners to support optimal sales and marketing decision making.
* Communicate initiatives and goals with Senior Management Team
* Support compensation design to determine the metrics and targets that the teams within Sales are measured on.
* Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements.
* Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success.

Requirements:
* BA/BS or equivalent experience
* 10-12 years of related experience
* Experience across one or all the following operations functional areas:
Sales, Marketing, Inside Sales
* Background in SaaS or a recurring customer subscription model company
* Experience using CRM Software, BI Tools, and Google Applications
* A strong sense of urgency and ability to work in a fast-paced environment with sound business judgment and a focus on problem solving.
* Exceptional communication skills including ability to communicate new concepts when interfacing with Inside Sales teams and Business Leaders
* Effectively manages many priorities across the organization and adjust as priorities change.
* Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making.
* Experience with tools such as Domo, Tableau, SQL, Excel

Skills:

* Ability to bring together multiple sources of data and…