DOLGo Licensing Services Representative; LSR

Overview

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity. This position is only available to current DOL employees. This position requires statewide travel in-person attendance at community DOL2

Go events. We are seeking candidates in Whatcom, Skagit, Snohomish, King, Pierce, and Thurston counties.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for three (3) DOL2

Go Licensing Services Representatives with amazing customer service skills and reliable work ethic to add to our DOL2

Go Mobile Unit. We are a public facing state agency and interact with residents to provide essential licensing services that help people live, work, drive, and thrive.

If you enjoy helping others and want a career with a visible, positive impact, we encourage you to apply.

• Oversee and supervise mobile licensing unit (DOL2
  
  Go) events and support the LSR4 to coordinate the events.
• Coordinate and administer licensing operations and mobile unit activities, including site security, staff scheduling, recordkeeping, and compliance with procedures.
• Communicate with facilities, information services, and the DOL2
  
  Go Supervisors, Licensing Service Manager (LSM
  1) on all maintenance or equipment requests.
• Ensure the validity of customer qualifications (physical, medical and visual) for licensing issuance.
• Explain driver licensing programs, services, and regulations.

Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

One (1) year of experience as a Licensing Services Representative 2 (LSR2).

OR

Five (5) years of experience issuing driver licenses or vehicle titles and registrations to the public.

Two (2) years of relevant education may substitute year for year for experience.

Experience must include:

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience. Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• One (1) year of experience responsibly and accurately handling the public’s money when processing financial transactions.
• One (1) year of experience as a lead to include assigning, guiding, coaching and training teammates while performing similar work.
• The ability to type at 40 words per minute.
• Experience using word processing software, such as Microsoft Word or Word Perfect.
• Successful completion of Enhanced Driver Licensing (EDL) training.
• The ability to: understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors; promote and support a respectful, equitable, and inclusive workplace for all employees; promote and support respectful, equitable, and inclusive delivery of services to customers; take action to learn and grow; take action to meet the needs of others.

* Experience can be obtained concurrently.*

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures or eligibility requirements to receive a product or service.
• One (1) year of experience explaining rules, policies, and procedures as regular daily functions, with frequent application of techniques to ensure professionalism and mutual understanding.
• One (1) year of experience drafting and delivering clear information to diverse groups of people.
• Experience as a supervisor of a team in a fast-paced customer-facing environment.
• Experience in a Department of Licensing or Department of Licensing Office verifying documentation and issuing documentation to customers.

• Verified reliability and malfeasance check for previous five years of employment.
• A pre-employment check including…