Group Vice President - PacNW & Hawaii

The Group Vice President leads a team of Regional Operations Directors, creating the culture, structure, and accountability that enable hospitals to consistently deliver exceptional medical outcomes, outstanding client and Associate experiences, and sustainable business performance. A disciplined, results‑driven Field Executive, this leader brings strong organizational rigor, data‑informed decision‑making, and the ability to quickly distill complex information into sound judgment. They remain calm and focused in fast‑paced, high‑pressure environments, demonstrating exceptional prioritization and adaptability in a rapidly evolving industry.

Location requirement: This role requires candidates to reside in the Pacific Northwest Area, preferably Washington or Oregon.

• Own Group P&L performance, strategic growth, and long‑term value creation.
• Drive operational excellence at scale, including labor productivity and para‑labor optimization.
• Model VCA’s mission and The Five Principles of Mars, Inc., fostering a purpose‑driven, high‑trust culture.
• Partner closely with Medical Operations, People & Organization, Finance, Talent Acquisition, Marketing, Facilities, and other support functions to drive alignment and unlock impact.
• Contribute to the design and execution of growth strategies, expanding access to high‑quality veterinary medicine through new client acquisition initiatives and client engagement resources.
• Oversee capital planning, facility improvements, and marketing strategy to elevate hospital performance and brand experience.
• Drive and reinforce disciplined execution of enterprise‑designed programs (VCA and United in Care) by driving adoption, operational consistency, and alignment while minimizing stand‑alone local solutions.
• Ensure consistent delivery of exceptional medical care, client experience as measured by NPS, and operational excellence across all hospitals.
• Partner with Medical Operations Leadership in attracting, hiring, onboarding, retaining, and developing veterinarians, including new grad onboarding and integration into hospitals.
• Foster optimal doctor productivity by optimizing workflows, strengthening operational and development practices, delivering appropriate feedback, and ensuring medical quality and outcomes remain reliable and consistent across hospitals.

• Bachelor’s Degree, MBA, or DVM preferred.
• 10+ years of related experience (12+ preferred).
• Language proficiency:
  Ability to reach, write, and speak English.
• Advanced digital fluency with productivity platforms, including MS365 and cloud‑based tools.
• Willingness to relocate for career pathing.
• Active participation in relevant national or state associations.

• Strong proficiency in data and analytics platforms (Excel, Power BI).
• Deep expertise in the veterinary, healthcare, or related services industry.
• Strong command of hospital operations, P&L ownership, pricing strategy, contract negotiation, revenue optimization, and labor management within multi‑site healthcare or service environments.
• Demonstrated ability to rapidly adopt emerging technologies, enterprise systems, and AI‑enabled tools to modernize workflows and elevate operational efficiency.
• Ability to analyze and utilize reports and data to effect changes in a hospital environment and establish ROI and KPIs in collaboration with Field and Medical Operations leaders.
• Proven ability to integrate business discipline with medical priorities, ensuring operational decisions strengthen medical quality, efficiency, and overall hospital outcomes.
• Skilled communicator capable of crafting, organizing, and delivering complex ideas clearly and engagingly to audiences at all levels.

• Strategic Mindset
• Global Perspective
• Drives Vision & Purpose
• Drives Engagement
• Builds Networks
• Ensures Accountability
• Situational Adaptability
• Managing Ambiguity
• Working in a dynamic environment

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds. Lifting higher weights requires requesting assistance from another associate. Requires good hand‑eye…