Global Customer Ops & Workforce Planning Lead
Job in
Everett, Snohomish County, Washington, 98213, USA
Listed on 2026-06-20
Listing for:
Amazon Kuiper Commercial Services LLC
Full Time
position Listed on 2026-06-20
Job specializations:
-
Business
Job Description & How to Apply Below
Amazon Kuiper Commercial Services LLC is seeking an Operations Workforce Planning Analyst to manage and optimize workforce strategies for its global customer support operations. This role involves analyzing contact volume trends, configuring the Amazon Connect environment, and managing multiple operational processes to ensure effective staffing and project delivery.
The ideal candidate will possess a Bachelor's degree, 2+ years of relevant experience in workforce management, and advanced skills in data analysis and Excel. Candidates must be authorized to work in the U.S. due to export control regulations.
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