Senior Brokerage Operations Coordinator

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers specialize in property, casualty, professional lines, transportation, and workers’ compensation, providing creative solutions to retail brokerage firms. We are dedicated to superior execution on behalf of our clients and have established ourselves as a leader in the industry.

The Senior Brokerage Operations Coordinator is responsible for providing operational support to the brokerage team by efficiently handling day-to-day tasks such as document generation and maintenance. The role updates precise client information across systems, maintains organized records for compliance, manages broker inquiries, delivers customer service through multiple channels, and supports ad‑hoc business requests.

• Coordinates day‑to‑day activities within brokerage operations and works for the implementation and enhancement of operational procedures.
• Prepares cover letters as needed by the broker for marketing renewal business and provides essential administrative support.
• Administers and updates client information in all necessary systems accurately.
• Maintains well‑organized technical documentation for client accounts, transactions, and relevant documentation, ensuring compliance with record‑keeping regulations.
• Performs customer service functions by answering broker requests and questions via telephone, email, chat, or in person.
• Prepares and analyzes compliance reports associated with brokerage operations and collaborates with internal stakeholders to meet business requirements.
• Maintains compliance with regulatory requirements and internal policies and ensures the coordinators are adhering to policies.
• Recognizes and mitigates operational risks, collaborating with risk management teams to implement control measures.
• Supports ad‑hoc business requests and engages other coordinators as needed.
• Supports the coordinators on their deliverables and suggests ways to improve their performance.

• Minimum of 2 years of experience in the Insurance Industry or Underwriting with a Bachelor’s degree.
• Bachelor’s degree required;
  Business Administration, Sales, and Risk Management preferred. Any other related discipline or commensurate work experience considered.
• Prescribed:
  Minimum requirements for state P&C and/or surplus line licenses.
• Preferred:
  Not applicable.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. This policy extends to all aspects of our employment practices, including recruiting, hiring, discipline, firing, promotion, transfer, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

Ryan Specialty offers a comprehensive and best‑in‑class benefits package that helps employees and their family members achieve physical, financial, and emotional well‑being goals. Benefits include paid time off for company holidays, vacation, sick and personal days; paid parental leave; mental health services; and more. Full‑time roles are eligible for bonuses and benefits.

The target hourly rate range for this position is $26.00
–$33.00 per hour. The wage range is subject to change and may be modified in the future. The pay range considers training, transferable skills, work experience, licensure and certification, business needs, and market demands.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.