Improvement Administrator

Performance Improvement Administrator

The Performance Improvement Administrator reports to the Operations Program Manager and is responsible for administering and advancing performance-improvement activities across TPI Operations. The position leads significant investigations and causal analyses, coordinates corrective actions and operational changes, manages issue and lessons-learned processes, and conducts audits and surveillances to strengthen performance and prevent recurrence.

The Performance Improvement Administrator works with Operations management, Quality, Engineering, R&D, and other technical organizations to evaluate events, adverse conditions, trends, and improvement opportunities. The position supports applicable cGMP quality and change processes and administers a structured performance-improvement framework for non-GMP Operations work using methods proportionate to significance and risk.

This position operates in a dynamic, interdisciplinary, and highly technical environment in which sound judgment, analytical rigor, effective communication, influence without direct authority, and the ability to constructively challenge existing practices are required.

Investigations and Corrective Actions

• Lead significant Operations investigations, post-event critiques, after-action reviews, and root cause analyses; establish the appropriate scope and provide guidance for lower-level reviews.
• Collect and evaluate evidence, records, interviews, and timelines to establish facts, identify causal factors, and assess the extent of identified conditions.
• Prepare clear and defensible investigation reports and facilitate corrective and preventive actions that address identified causes and are practical to implement.
• Review causal analyses and corrective actions for adequacy, track implementation and effectiveness, and elevate overdue or ineffective actions.

Change and Issue Management

• Coordinate the Operations change-control process from initiation through closure, including scope definition, stakeholder coordination, impact evaluation, implementation planning, and action tracking.
• Administer the Operations issue log, including intake, screening, classification, assignment, status tracking, closure verification, and reporting.
• Recommend responses to operational issues based on significance and risk, maintain visibility of open items, and elevate emerging concerns to responsible managers.

Audits, Surveillances, and Operating Discipline

• Develop and administer an Operations audit and surveillance program addressing procedural compliance, work practices, training and qualification, equipment status, documentation, housekeeping, 5S, and other operational controls.
• Conduct or coordinate audits, surveillances, field observations, and management assessments; document results; and track required follow-up.
• Promote procedural compliance, effective pre-job briefs and post-job reviews, formality of operations, and consistent standards during production activities, and communicate declining performance or recurring weaknesses to Operations management.

Trending, Lessons Learned, and Program Improvement

• Analyze events, issues, findings, corrective actions, and other performance information to identify recurring causes, adverse trends, and emerging risks, and prepare routine reports for Operations management.
• Maintain internal and external lessons learned, evaluate applicability to TPI Operations, and coordinate incorporation into procedures, training, pre-evolution briefs, and other work controls.
• Lead or support structured improvement initiatives and coach Operations personnel and managers in investigation, causal analysis, corrective-action development, operating discipline, and performance-improvement methods.

• Bachelor's degree in engineering, science, quality, business, operations, or a related field, or equivalent relevant experience.
• Five or more years of relevant experience in operations, quality, engineering, investigations, performance improvement, regulated manufacturing, military operations, or a related function.
• Experience in a regulated, quality-controlled, or similarly structured environment is preferred. Nuclear, pharmaceutical, radiopharmaceutical, or cGMP experience is a plus.
• Demonstrated ability to lead event investigations, post-event critiques, causal analyses, and corrective-action development.
• Formal training or certification in root cause analysis, event investigation, Lean Six Sigma, or a comparable performance-improvement methodology is preferred. Experience implementing 5S or similar workplace-organization practices is a plus.
• Strong analytical skills with the ability to establish facts, identify causal factors, evaluate the extent and significance of issues, recognize adverse trends, and develop practical recommendations.
• Strong technical writing skills with demonstrated ability to prepare clear, objective, and defensible investigation reports, assessments, corrective-action…