Hospitality Experience Manager - Everett, WA;

Other Forms of Compensation:

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Eurest

Salary: $100,000 - $110,000 /year

Pay Grade: 16

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

The Hospitality Experience Manager leads the customer experience strategy across the portfolio, aligning communications, Guest Experience Manager (GEM) behaviors, Voice of the Customer (VOC) insights, retail execution, and participation-building actions with business priorities and site-specific needs. This role ensures guest feedback is translated into practical improvements, teams are equipped to deliver consistent hospitality, and each site has targeted activation plans that support engagement, adoption, and participation growth.

The position serves as the bridge between guests, operators, associates, marketing, and technology to improve service flow, elevate the front-of-house experience, and create a more consistent customer journey across cafés, markets, vending, catering, and digital platforms.

• Lead and execute the hospitality and guest experience strategy across multiple locations
• Own and execute the customer experience strategy across the portfolio, aligning communications, GEM behaviors, VOC insights, retail execution, and participation-driving actions to business and site needs.
• Retool and elevate the front-of-house (FOH) experience, including service flow, merchandising, hospitality, signage, ambiance, presentation, and visual standards.
• Support GEM and FOH training to reinforce hospitality behaviors, service consistency, technology confidence, and daily execution.
• Drive participation through targeted activations, VOC-informed Just Do’s, nudge messaging, retail alignment, sampling, feedback events, and consistent FOH engagement.
• Lead nudge platform execution for promotions, reminders, feedback loops, adoption messaging, and participation-building communications.
• Integrate VOC insights into operational routines, guest recovery, training priorities, and site-specific improvement plans.
• Support adoption of guest-facing technology, including preorder, point-of-sale systems, line-busting tablets, digital signage, mobile ordering, and related tools.
• Partner with operations to identify friction points, line-time concerns, product gaps, merchandising opportunities, workflow improvements, and service recovery needs.
• Align retail execution across cafés, markets, vending, catering, and other service formats to create a consistent, relevant, and easy-to-navigate customer journey.
• Work closely with the Regional Marketing Manager on communications, promotional calendars, engagement campaigns, storytelling, and client-facing updates.
• Track experience trends, participation opportunities, technology adoption, and VOC sentiment to scale best practices across the portfolio.

• The ideal candidate should bring experience in hospitality, food service, retail, workplace experience, or multi-site guest engagement, with a strong background in front-of-house execution, team…