Licensed Customer Service Representative

Job Title: Licensed Customer Service Representative – HOA

Location: Remote, United States

We are looking for a Licensed Customer Service Representative to handle incoming calls, provide policy and billing information, facilitate payment and mortgage verification, and refer inquiries to underwriters as needed. The role requires a high volume, fast‑paced call center environment with strong administrative and customer service skills.

• Answer incoming calls and respond to customer questions regarding policies, billing, and general service queries.
• Process payments, mortgage verifications, and other requests within authority level.
• Research and resolve customer inquiries in a timely manner.
• Maintain accurate call documentation and file records.
• Refer callers to underwriters when necessary and perform referrals promptly.
• Manage large volume of inbound and outbound calls while meeting service level targets.
• Provide accurate information using company tools and procedures.
• Follow communication procedures, guidelines, and policies.

• One or more active license in Property & Casualty.
• 2+ years of call center customer service experience.
• Experience in Property & Casualty Insurance (preferred).
• Strong attention to detail and decision‑making skills.
• Proficiency in product knowledge of Property & Casualty insurance.
• Ability to work independently in a high‑volume environment.
• Good analytical and problem‑solving skills.
• Proficient in Company specific software.
• High school diploma or GED; additional education or training preferred.
• Bilingual in Spanish preferred.
• Positive attitude and self‑motivated with a desire to succeed.

Pay Range: $54,000 – $75,600 annually.

Benefits include:
Health, dental, and vision plans; critical illness, hospital indemnity, and accident plans; pre‑tax savings options; basic life and AD&D; short and long‑term disability; voluntary life and AD&D; 401(k) with employer match; wellness programs; paid vacation, holidays, sick time, parental leave, and other discretionary benefits.

Porch Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations or ordinances. Porch Group is an E‑Verify employer.