Customer Service Admin

What You Will Do:

As a customer service administrator, you interface directly with our customers. This position plays a pivotal role in helping support excellent customer service, customer retention and new customer acquisition. You will be the main point of contact covering inbound and outbound service‑related calls and performing administrative functions ensuring excellent levels of customer service, quality, efficiency and accuracy in all you do.

• Verify purchase orders and quotes for accuracy and compliance.
• Data entry of verified quotes and orders.
• Maintain accurate records for quotes, orders, status and other customer communication.
• Maintains accurate customer account information and files.
• Review contractual requirements.
• Listen to customers’ concerns, issues and questions.
• Troubleshoot, analyze, and resolve customer problems within established guidelines.
• Coordinate with government agencies and contractors to ensure compliance with federal regulations and standards.
• Verify accuracy of written agreements.
• Act as a liaison between customer and Korry, ensuring Korry’s best interest.
• Maintain a positive attitude and calmly respond to customer concerns and complaints.
• Coordinate booking and shipping schedules with Production Schedulers.
• Coordinate with the sales team on customer communication.
• Communicate effectively and professionally with direct and indirect team members and customers.
• Maintain the highest ethical standards, even when challenged from above.
• Performs special projects/tasks as assigned.

• High school education or equivalent.

• 5+ years Customer Service experience.

• Strong interpersonal skills.
• Strong verbal communicator.
• Be personable and attentive.
• High school education or equivalent.
• Proven experience with federal and defense sectors.
• Familiarity with government contracting and compliance requirements.
• Data entry experience preferably in a manufacturing environment (MRP), MS Office competency.
• Demonstrated proficiency in written and verbal business communication.

• Frequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer.
• The person in this position needs to frequently move inside the office
• Frequent close vision and the ability to adjust focus.

Please note the typical hiring range is $32.08 - $43.40 hourly. Job offers within the range are based on significant job qualifications and pay equity.