Prn Telecommunications Assist

You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Telecommunications Assistant serves as a customer service ambassador to all Sibley stakeholders (staff, MD, patients and families) through demonstration of excellent customer service skills as outlined in Sibley’s Circle of Excellence. Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, families and other departments.

Consistently demonstrates strong organizational, communication and time management skills that help to facilitate a smooth functioning across the facility by operating all communications/answering service equipment.

Sibley Memorial Hospital, Washington D.C.

Rotating Shift (16 hours)

• High School graduate preferred or equivalent training and experience.
• One year of experience as a hospital and/or answering service operator preferred.

• Must be able to speak clearly distinctly and use good grammar.
• Must be able to type 30 words per minute.
• Displays good judgment and diplomacy in dealing with all clients.
• Must be able to express oneself clearly verbally and in writing.
• Provide excellence customer service to all stakeholders.

• Operate an electronic message center, sitting at a PC and keyboard for extended periods of time.
• Answer and receive all incoming calls, referring callers to proper extension by reading a listing of telephone numbers.
• Establish a productive rapport with families and visitors; initiate contact and determine customers’ needs upon arrival to the unit.
• Direct patient/family and physicians concerns to the appropriate person.
• Provide routing information to callers as requested and in accordance with hospital policy by listening to the request.
• Assist and maintain accurate lists for in-house medical by writing or typing the information which is then given to the supervisor.
• Maintain accurate list of on‑call personnel by updating the on-call listing in writing; contact the on-call personnel during off hours.
• Visually and audibly monitor alarms such as CODE BLUE, CODE ORANGE, CODE PINK, CODE PURPLE, CODE STRONG, CODE RED, CODE 100, RAPID RESPONSE TEAM, CODE STORK, STROKE RESPONSE TEAM, CODE SILVER, and STAT PAGE (OB, Anesthesia, etc.) and adhere to hospital and department policies and procedures relative to them. Monitoring involves reaching above head level to turn alarms off.
• Page authorized personnel by speaking over the hospital “Public Address” system.
• Answer physicians’ answering service calls and establish reliable typed messages then transmit messages to clients by telephone, cell phone, or pager.
• Contact imaging techs (e.g., ECHO, MRI, Vascular, NUC Med, etc.).
• Maintain accurate and clear typed and written records of all transactions in hospital EHR.
• Maintain the utmost confidentiality as it pertains to clients (patients, visitors, and staff) and physicians’ answering service functions.
• Verbally notify Telecommunications Technician or Telephone Company of needed repairs after speaking with telephone system users.
• Assist with language equipment and remote controls; maintain language cart.
• Attend meetings as required.

• Full medical, dental, and vision plans.
• Retirement plans.
• Paid time off (PTO).
• Tuition reimbursement for you and your dependents.
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins.
• Employee referral program bonus.
• Additional benefits available at

Minimum $21.00/hour - Maximum $21.00/hour. Compensation will be commensurate with equity and experience for roles of similar…