Case Manager; Community Resource Navigator

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are a nationally recognized non‑profit with 35+ locations across Washington state, proudly serving our clients for over 60 years. Our mission is to empower justice‑involved individuals to overcome adversity and reach their full potential.

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees’ health, security, and balance.

Compensation: new hires start between $25.42 and $31.77 based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.

Benefits: eligible after 30 days of full‑time employment (minimum of 30 hours/week).

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

The Case Manager (Community Resource Navigator) assists in providing the most accessible and highest quality comprehensive customer service to individuals and families seeking services in Snohomish County. This position works to connect Carnegie Resource Center participants to available resources within the community, accurately collects client information and demographics, and assists service seekers in creating SMART goals to inspire healthy and productive living.

• Provide needed information and resources to clients via phone, text, chat, email, and/or face‑to‑face conversations.
• Engage with agency partners to support the needs of clients and community members.
• Provide accurate information, referrals, and advocacy to all clients.
• Deliver exceptional customer service and recommend improvements for quicker and more efficient service delivery.
• Assist clients in accessing services and connecting with service providers in a professional, inclusive, and culturally sensitive manner.
• Follow up with clients to capture outcomes and alternative options.
• Support deadlines to complete assigned projects and new initiatives in a quality and timely manner.
• Present informational updates to Carnegie Staff and Partners at regularly scheduled staff meetings.
• Attend skill‑building training sessions as assigned.
• Maintain acute awareness of Community Partner schedules to deliver accurate information to clients.
• Maintain an up‑to‑date client tracking database and confidential client files.
• Maintain and verify accuracy of the Community Resource Guide and all other pertinent information.
• Handle multi‑line phone reception with a professional reception manner.

• Demonstrated experience establishing and maintaining effective working relationships with clients, staff, and community leaders.
• Ability to remain calm, patient, and effective in tense situations.
• Ability to express empathy when working and communicating with diverse client populations.
• Experience working in a fast‑paced environment and shifting gears quickly to accommodate change.
• Resourceful problem‑solving skills to handle client requests and obstacles.
• Basic computer knowledge (e.g., email and MS Word) and office equipment operation; requires use of cell phone and laptop.
• Professional communication with community members, government contractors, and facility clients.

(Any equivalent combination of knowledge, skills, abilities, education, and experience)

• Associate’s Degree preferred; high school diploma or GED required.
• 1 year of relevant experience in a human services‑related position.
• Ability to quickly learn internal software applications.
• Familiarity with Microsoft Office Suite products.

Pioneer Human Services is an equal opportunity employer of minorities, women, individuals with disabilities, protected veterans, and does not unlawfully discriminate under federal, state, or local laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Pioneer Human Services is a drug‑free company. This position has been deemed safety‑sensitive under RCW 49.44.240(3) and is subject to both pre‑employment drug testing and drug testing during employment, including testing for marijuana.