Customer Care Specialist

Overview

This role is a first point of contact for customers and distributors needing support with Fluke products—resolving inquiries, directing users to resources, and ensuring a smooth experience. We’re seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a role for someone who takes pride in providing top-notch support.

Note: This position is required to be onsite and does not offer the option for remote or hybrid work.

• Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.
• Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily.
• Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues.
• Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources.
• Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes).
• Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.

• Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.
• Excellent communication—both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams);
  Oracle experience a plus.
• Highly organized, detail-oriented, and dependable.
• Self-motivated and effective working independently or with a team.
• Consistent, punctual attendance, and comfort working at a computer for extended periods.

Fortive Corporation Overview: Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit, leading in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We value diversity, continuous learning, and growth and use the Fortive Business System (FBS) to drive impact.

Fluke is leading the world in creating software, test tools and technology to support customers today and in the future. We are a customer-obsessed market leader with a reputation for reliability, quality and safety. Fluke is a wholly owned subsidiary of Fortive Corporation. We are focused on the growth of our employees, teams and the Fluke brand.

Equal Opportunity Employer: Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are committed to providing reasonable accommodations for applicants with disabilities.

If you need a reasonable accommodation for any part of the employment process, please contact

Pay Range: The salary range for this position (in local currency) is 43,200.