Member Services Lead

About Us

The Y is the leading nonprofit committed to strengthening the community by connecting all people to their potential, purpose and each other. Working locally, we focus on supporting young people, improving health and well‑being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

We are looking for an energetic individual who is seeking a fun opportunity creating a friendly, helpful and positive atmosphere for members and guests visiting or calling the Y, giving tours of the facility, processing memberships and registrations and addressing any member and guest concerns.

This position is a full-time hourly position working 40 hours per week, Monday - Friday, 9:00 am - 5:00 pm at the Houser (Onalaska) Branch

• Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
• Check in all members and guests.
• Act as a lead member service representative, helping to train new staff and take on additional responsibilities in the department as needed.
• Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).

• High School degree or equivalent
• 3 years’ experience in a customer service‑oriented company
• Strong verbal communication skills and customer service skills
• High level of confidentiality
• Free Y Membership and Y programs
• 100% discount on school‑age childcare
• 12% fully paid retirement after 2 years
• Full benefits package including generous PTO, health, dental, life insurance, short‑term disability and long‑term disability
• Paid birthday off
• 35% discount on full‑time child care center