Everett, Washington

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Floating Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within an affordable housing community while ensuring compliance with LIHTC regulations and Fair Housing guidelines. This role manages the full leasing cycle, including qualifying applicants, processing certifications and recertifications, and supporting resident retention, while delivering excellent customer service in a fast‑paced environment. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

An aptitude for connecting:
Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.

An authentic attitude:
Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns. This includes seeking resources throughout the organization via the organization's support services and senior leadership.

An approach that is positive and professional:
Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

• LIHTC experience with a strong understanding of affordable housing compliance, income certifications, recertifications, and regulatory requirements.
• Proven leasing experience in a multifamily or affordable housing environment, including leasing, marketing, and closing skills.
• Minimum of 2+ years of experience in affordable housing, property management, leasing, or customer relations.
• Strong knowledge of low‑income housing programs, including Section 8 and other subsidized housing programs, is highly preferred.
• Demonstrated ability to provide exceptional customer service while maintaining compliance with Fair Housing regulations.
• Ability to thrive in a fast‑paced environment while managing multiple priorities and deadlines.
• Flexible schedule that may include evenings and weekends.
• Solid computer skills, including Microsoft Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager Property Management software is preferred.

• Provide A+ customer service at all times.
• Greet and qualify all prospects.
• Record all telephone and in‑person visits on guest cards.
• Inspect models and communicate related service needs to the Community Manager.
• Demonstrate product knowledge and communicate features and benefits to prospects.
• Help prospects complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities.
• Secure new resident signatures on appropriate paperwork prior to move‑in.
• Orient new residents to the community.
• Assist with monitoring renewals and follow up on renewal notices.