Dispatcher, Customer Service​/HelpDesk

Northwest Ambulance Dispatcher

What we expect from you:

• Assessing caller information and formulating an action plan.
• Scheduling and dispatching medical transports and field crews to appropriate locations.
• Evaluating call information to determine the suitable units and level of care/response.
• Effectively conveying information to field crews in a fast-paced environment.
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receiving and documenting relevant information from emergency and non-emergency calls.
• Assigning priority to calls based on urgency and importance.
• Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• Operating and managing a multi-line phone system.
• Efficiently operating and managing computer systems, GANTT, and CAD.
• Maintaining accurate call logs and patient information.
• Familiarity with dispatching procedures and guidelines for field crews.
• Awareness of county and state protocols.
• Creating daily schedules for field crews.
• Monitoring field crew/rig route and status to coordinate and prioritize schedules.
• Accepting payments and diligently recording information.
• Managing multiple incidents simultaneously.
• Assisting other dispatchers as required.
• Providing precise information and instructions to callers.
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• Performing other assigned duties.