Member Engagement Representative; Mill Creek

• Base Pay $18.41 - $20.42 / Hour
• Job Category Membership, Customer Service
• Employee Type Non-Exempt Part Time

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The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.

We look forward to having you on our YMCA team! The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

The Member Engagement Representative drives membership growth and retention at the Welcome Center. This role is responsible for converting prospective member inquiries into memberships through consultative facility tours, onboarding new members into programs that maximize participation, and delivering responsive, high-quality customer service. Success in this position requires the ability to juggle competing priorities with composure and efficiency, maintaining warmth and attention to detail even during peak traffic periods when phones, walk-ins, and member needs demand simultaneous attention.

As the branch's primary point of contact, this position directly advances the Y's mission by building the community connections that make membership - and the Y - essential.

• Deliver excellent customer service that creates welcoming, inclusive experiences for every member and guest.
• Thrive in a fast-paced environment, managing multiple tasks — walk-ins, phones, and member requests — without compromising service quality.
• Conduct engaging facility tours that connect prospects to the Y's mission and convert interest into membership.
• Support new member onboarding by scheduling orientations, facilitating introductions to group classes, and building relationships that drive retention.
• Resolve membership questions and concerns with professionalism, empathy, and ownership.
• Maintain accurate, up-to-date records using CORE CRM software.
• Uphold and communicate Y policies clearly and consistently.
• Maintain a clean, organized, and inviting Welcome Center environment.
• Support branch safety through locker room monitoring, facility access control, quick checks, and emergency response procedures.

• 18 years of age or older.
• Warm, outgoing communicator with strong interpersonal and problem-solving skills.
• Experience in customer service or membership/program sales preferred.
• Proficient with basic computer applications; CRM experience a plus.
• Fluency in a second language is desired.

This role requires consistent standing at the Welcome Center, the ability to walk throughout the facility, and occasional lifting up to 25 lbs. Scheduled shifts include evenings and weekends. The Y is committed to creating an accessible and inclusive workplace for all employees.

• Build relationships with a diverse membership base in…