Site Support - Everett, WA

Job Details

Job Location:

Everett, WA 98203, Position Type:
Full Time, Salary Range: $24.00 - $28.00 Hourly

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.

We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.

The Site Support Representative serves as the primary on-site customer service resource at assigned customer locations, delivering exceptional service while supporting daily operational needs. This role is responsible for building strong customer relationships, responding to inquiries, coordinating with internal teams, and ensuring customers receive timely, accurate, and effective support.

The Site Support Representative partners closely with Customer Experience, Account Management, Solutions, Operations, and other departments to resolve issues, support inventory management, assist with vending and technology solutions, and maintain compliance with customer-specific policies and procedures. Success in this role requires strong communication, organization, problem-solving skills, and a commitment to delivering an outstanding customer experience.

Please Note:

This position is based at assigned customer locations and requires regular local travel between customer sites during the workday. A company vehicle will be provided for business travel. Applicants must possess a valid driver's license with an acceptable driving record and be comfortable working in warehouse, manufacturing, and industrial environments.

• Serve as the primary on-site point of contact for customer inquiries regarding orders, deliveries, products, and service requests.
• Deliver exceptional customer service through timely communication, accurate order processing, and proactive problem resolution.
• Accurately enter quotes, orders, and customer information into the Prophet 21 (P21) ERP system.
• Expedite open quotes and orders while ensuring accuracy and customer satisfaction.

• Monitor customer-specific inventory levels, including Min/Max quantities and safety stock requirements.
• Support vending machine operations and other automated inventory management solutions implemented by the Solutions team.
• Learn and utilize customer-specific technologies, systems, and processes to support efficient operations.
• Identify inventory concerns and coordinate with internal teams to resolve issues.

• Serve as a liaison between customers, Account Managers, Customer Experience, Specialists, Solutions, Operations, and other internal departments.
• Coordinate information and resources to ensure customer requests are addressed promptly and accurately.
• Communicate customer needs, concerns, and opportunities for improvement to appropriate internal stakeholders.

• Follow all customer-specific policies, procedures, safety requirements, and security protocols while working on-site.
• Maintain required customer certifications, training, and site access credentials.
• Represent Stellar professionally while fostering positive customer relationships.

• Participate in ongoing training to maintain knowledge of Stellar products, services, systems, and processes.
• Demonstrate professionalism, accountability, integrity, and a commitment to Stellar's values.

Other duties, responsibilities, and activities may be assigned or modified at any time to…