Dental Front Desk Receptionist - Madison, CT

Job Description

Job Title: Full Time Front Desk Receptionist

Job Overview

As the first point of contact for our young patients and their families, the Part-Time Front Desk Receptionist plays a vital role in creating a warm, welcoming, and organized environment. You will manage the "front of house" operations, ensuring that patient visits begin and end with a positive experience while supporting the clinical team in delivering high-quality pediatric care.

Key Responsibilities

• Patient Welcome & Check-In: Greet children and parents with a friendly, patient-focused demeanor. Manage the check-in process, update demographic information, and ensure all necessary forms (medical history, HIPAA) are completed.
• Appointment Coordination: Schedule and confirm appointments using dental practice management software Curve Dental. Optimize the daily schedule to ensure a smooth flow of patients.
• Phone Management: Answer high-volume multi-line phone calls. Handle inquiries regarding services, emergency dental needs, and scheduling with a professional and calm voice.
• Insurance & Billing: Verify dental insurance eligibility and benefits before appointments. Collect co-pays and balances at the time of service and process daily bank deposits.
• Communication: Act as a liaison between parents and the clinical staff (dentists and dental assistants) to communicate delays or special patient needs.
• Office Maintenance: Keep the reception and waiting areas tidy and child-friendly. Manage incoming mail and office supply inventory.

Required Skills & Qualifications

• Experience: Previous experience in a dental or medical front office is highly preferred, but a strong background in high-level customer service will be considered.
• Soft Skills: Must love working with children! A patient, empathetic, and energetic personality is essential for a pediatric setting.
• Technical
  
  Skills:
  
  Proficiency in computer systems and the ability to learn dental software quickly. Experience with insurance coding (CDT codes) is a plus.
• Bilingual
  
  Skills:
  
  (Highly Desirable) Ability to speak Spanish is a significant asset in the New Haven area.
• Professionalism: Strong multi-tasking abilities and a commitment to maintaining patient confidentiality (HIPAA compliance).

Pediatric Dentistry Associates has offered specialized children’s dental care in a fun and child-centered atmosphere for 40+ years. We are dedicated to earning each child’s trust and setting them on the path to a lifetime of healthy smiles!

Dr. Amy O’Callaghan and Dr. Michael Pawlowski are board-certified pediatric dentists, providing care tailored to each child. Dr. O’Callaghan and Dr. Pawlowski are supported by a talented team, which shares the doctors’ belief in the importance of positive, laughter-filled visits for our patients and their families! Dr. Amy, Dr. Mike and our team offer age-appropriate oral health education, with a focus on prevention and establishing good habits.

We welcome infants through children and teens and serve those with special needs, too.

Whether we are seeing your child for an exam and cleaning, a dental emergency, or another procedure, we prioritize their comfort and health. This includes offering nitrous oxide (laughing gas) and general anesthesia at the hospital, to alleviate anxiety.

We will care for your children as family, treating each with patience, compassion, and kindness. Our goal is ensuring children feel at home in a dental office: they graduate from our care with healthy smiles – and a dedication to maintaining their oral health, for life!