Counseling and Student Success Specialist

The Counseling and Student Success Specialist supports students’ accessibility to EvCC Counseling and Student Support (CSS) services and ensures students have accurate and up-to-date information regarding CSS services. This position plays a critical role in increasing student awareness of available counseling services at EvCC along with supporting students seeking and participating in counseling services across campus.

TITLE: Counseling and Student Success Specialist

CLASSIFICATION: Program Specialist 2

SALARY: Grade 42

DEPARTMENT: Counseling and Student Success

REPORTS TO: Director of Counseling and Student Success

POSITION NUMBER:

This position is eligible for hybrid work location, per Everett Community College’s Telework Policy

• Provide students with information on counseling services and related campus resources.
• Manage referrals from campus programs and services.
• Manage the Counseling Services email, scheduling students for counseling appointments and communicating effectively with the counseling team regarding urgency of students’ counseling needs.
• Assist students with completion of required counseling documents and forms.
• Support accessibility and student-centered language of student-facing documents related to counseling services.
• Act as a liaison to campus programs and services to support a seamless student experience.
• Collect and aggregate student-feedback data to inform improvement of student counseling services.
• Support planning of counseling student success events, to support the student experience.

• Ensure departmental compliance with FERPA regulations, EvCC policies and procedures, and leadership directives in all processes and transactions.
• Support compliance with the Counseling and Student Success Program spending and budget reconciliation.
• Share state, federal, and institutional policies to students, faculty, and staff.
• Communicate procedural updatespertaining to student servicestocounselors and campus programs as appropriate.
• Ensure proper distribution of forms, and assist in updating student forms and email communications to align with policy compliance requirements and student accessibility.
• Maintain accuratestudent records as they pertain to the position, Counseling and Student Success Specialist.
• Edit and ensure accessibility of the Counseling and Student Success website.

• Liaise with multiple programs and services to resolve student issues and ensure accurate communication.
• Troubleshootstudent scheduling of counseling services issues as they arise, student accessibility issues, and unaddressed student needs that may arise,providing actionable solutions.
• Guide students through processes, offering alternatives and explaining implications of decisions.

• Provide excellent customer serviceto a large and diverse student bodyvia multiple mediums, including in-person, email,text,andphone.
• Participate in departmental initiatives to improve operations and student support.
• Perform other duties as assigned to support departmental operations and meet campus needs.

• Associate’s degree with course work in business, hospitality, education, human services or a related field.
• Two years of experience in student services, program support, or similar responsibilities.

• Skills in providing high-quality customer service.
• Strong in-person and electronic communication skills.
• Ability to interact effectively with each student including students who are in agitated or in emotional crisis.
• Ability to manage and prioritize multiple tasks with attention to detail.
• Proficiency in navigating and troubleshooting student information systems, such as ctcLink.
• Knowledge of state and federal policies related tocounseling services.
• Ability to interpret and apply policies and regulationsaccurately.

• Bachelor’s degree in business, hospitality, education,human servicesor a related field.
• Experience working in a higher education setting.

Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline…