Repair Technician; Snohomish County Locations

Repair Technician

Join iDoctor Cell Phone and Tablet Repair LLC, in partnership with uBreaki

Fix by Asurion, as a Mobile Device Repair Technician in Everett, Lynnwood, and Marysville‑Smokey Point. Training is provided for candidates with no prior experience. Full‑time schedule including holidays, weekends, or split days is required.

• Diagnose and Troubleshoot: Utilize technical and analytical skills to identify and troubleshoot issues in electronic devices accurately.
• Client‑Focused Service: Provide personalized recommendations for problem resolution and communicate complex technical issues in a simple, understandable manner to clients.
• Repair and Replacement: Offer transparent repair and replacement estimates to clients, ensuring complete satisfaction and confidence in our services.
• Quality Assurance: Ensure that all repairs meet or exceed industry quality standards, upholding the reputation of our brand.
• Client Engagement: Greet clients quickly, warmly, answer phone calls professionally, and maintain a positive and friendly environment, setting the stage for superior client experience.
• Accessory Knowledge: Stay informed about the latest accessory inventory, utilizing your expertise to provide tailored recommendations to clients.
• Inventory Management: Keep track of all devices and inventory, safeguarding stock and maintaining accurate records using the point‑of‑sale system.
• Store Maintenance: Uphold the professional appearance of the store and workstations, ensuring cleanliness and organization at all times.

• Exceptional client service skills, ensuring clients feel valued and well taken care of throughout their experience.
• Strong technical, problem‑solving, and analytical skills to effectively diagnose and troubleshoot electronic devices.
• Organizational and cleanliness skills to maintain an efficient and orderly work environment.
• Excellent written and oral communication skills, essential for effectively engaging with clients and colleagues.
• Proficiency in Microsoft Office and ability to work well in a team environment.
• Flexibility to work varying hours, including weekends and holidays.
• High school diploma or GED.

• A+ Certification and Apple Certified Macintosh Technician (ACMT), demonstrating advanced technical expertise.
• Hands‑on experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics.
• Previous work experience in retail electronics or cell phone carrier stores.

The pay range for this role is $37,500 - $45,760 ($18‑$22 per hour). Technicians can earn uncapped commissions and tips; on average current technicians earn an additional $3 to $8 per hour through commissions. After 60 days, we offer a shared‑cost comprehensive medical, dental, vision, and life insurance plan.