Field Service Technician Supervisor

Field Service Technician Supervisor

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

** Reference number*
* ** Job details*
* ** Domain*
* Performance and Support

** Job field / Job profile*
* Customer services and support - Program support & services management (PSSM)

** Job title*
* Field Service Technician Supervisor

*
* Employment type

*
* Permanent

** Professional category*
* Technician

** Part time / Full time*
* Full-time

** Job description*
* A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Field Service Technician - Supervisor you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

 Mentor Mechanics on technical skills, best practices and adherence to Safran processes.

 Get daily Airframer non-conformity and production reports

 Direct crew and set daily tasks priority for Safran aircraft workload. This includes assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meetings, attending project status meetings and generating project status tie-in reports.

 Create emergent removal paperwork to install / replace parts at the Airframer.

 Report Quality issues to the appropriate parties within the organization

 Analyze discovered quality issues with Mechanics

 Add all QA issues to the appropriate tracking document or system

 Verify team's Time Sheet for accuracy prior to submittal to Manager.

 Manage performance, behavior, training needs, etc. of the team.

 Continuously seek Operational Excellence and continuous improvement.

 Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates.

What we offer:

 Competitive salaries

- Paid holidays

- Recognition programs

- Comprehensive benefits

- Retirement (401K) plans with employer match

- Professional development opportunities

- Tuition assistance

- Over 300 career paths across global sites

Highlights from our facility:

Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together.

** Candidate skills & requirements*
* At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

- High School Diploma or equivalent required. Associate's degree in a related technical field preferred.

- 6 years of Technical Field Service or technical experience related to the aerospace industry.

- Leadership or supervisory experience is preferred.

- Knowledge of Safran passenger seating preferred.

- High level of organizational skills, employing various tracking, note taking and…