Senior Product Development Engineering Manager

Job Description

Boeing Commercial Airplanes (BCA), Customer Support Engineering Organization, is seeking a dynamic Senior
Product Development Engineering Manager (Level L) to join our team in Everett, Washington.

The Senior Engineering Manager leads the Customer Support team to ensure seamless Entry Into Service (EIS) readiness across multiple Boeing Commercial Airplanes programs, including the 777-9, 777-8F, and 737 MAX-7/10. This role requires close collaboration with internal teams and key partners such as Program, Supply Chain, Boeing Global Services, and customers to deliver safe, reliable, and high-quality products that meet customer expectations.

In parallel, the senior manager leads efforts to support new and derivative airplane development by ensuring new designs meet In-Service requirements, are maintainable and repairable. This position fosters a customer-focused culture and drives excellence that reinforces Boeing’s reputation every day.

• Lead Customer Support team driving execution of flawless Entry into service for 777-9, 777-8F and 737 MAX-7/-10 and “Service Ready” Product Development of airplanes and technologies in Product Development
• Ensure EIS readiness across all five Service Ready Pillars:
  Suppliers, Support, Services, Airplane and Customer — Guide managers and pillar owners to ensure mature criteria and close gaps.
• Lead the planning of customer-focused engagements with Airplane Development Program teams and pillar organizations (e.g., WTTs, Service Ready telecons, Mechanics Forum, MLA). Ensure effective agenda storyboarding, content reviews, scheduling and logistics.
• Communicate the “Voice of the Customer” to the Programs through program design decisions, including TRBs, deferrals, TDRs and trade evaluations.
• Communicate the “Voice of the Programs” to the Customer Support organization in Seal Beach.
• Ensure Customer Support activities in PD receive the resources and staffing required, from both the PD/DP team and Seal Beach steams, to include support of PD trades, materials/technology development, and early program execution for next new airplane.
• Support PD technology projects including funding cycles and point-to-point execution.
• Manage Customer Support Tech Fellowship in Puget Sound, ensure their continuous development and Lead efforts to enhance collaboration between Product Development and Customer Support tech fellows.
• Develop and execute integrated departmental plans to inculcate the Boeing Values and Behaviors policies and procedures; contribute to business and technical strategy, goals and objectives.
• Acquire and manage resources required for department activities; provide technical management of suppliers and lead continuous process improvements.
• Provide oversight and approval of technical approaches, products and processes.
• Manage, mentor and motivate employees and first-level managers; build cross-functional teams.
• Build and maintain strong relationships with customers, stakeholders, peers and suppliers.
• Maintain a detailed understanding of Customer Support SOW and identify roadblocks to execution; drive accountability and escalation to enable SOW accomplishment.

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
• 5+ years of experience working in Aviation Industry.
• 3+ years leading cross-functional or project teams.

• Proven leadership in change management and continuous improvement with a strong safety and quality mindset.
• Prior experience in customer support for aviation programs.
• Experience leading complex, multi-discipline projects with a people centered focus.
• Familiarity with industry trends, including customer expectations, regulatory environment and competitor landscape.

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free…