Service Engineering Manager Fluke Everett, WA, United States Posted 17 hours ago

## Service Engineering Manager Everett, WA, United States Job ID10253

Company Fluke
*
* Job Description:

Service Engineering Manager
**** Position Summary
** Fluke is seeking a highly capable, strategic, and hands-on
** Service Engineering Manager
** to lead a diverse and evolving engineering organization that supports global service operations. This role will provide leadership across multiple engineering disciplines, including
** service NPI and sustaining engineering**,
** lab-based service manufacturing/test/DFX engineering**, automation and procedure development, and the creation of
** PCA repair capability strategy for service**.This leader will be responsible for shaping how these teams are structured and integrated, ensuring they operate as a cohesive function that supports both
** new product introduction
** and
** ongoing service delivery excellence**. The role requires a dynamic and transformative leader who can balance strategy with execution, build organizational capability, drive global standardization, and partner closely with service operations to ensure engineering priorities align with business and customer needs.

Based in
** Everett, Washington**, this role is expected to be
** onsite at least 3 days per week
** and will require
** global travel multiple times per year
** to support teams, labs, and strategic initiatives.
** Key Responsibilities
**** Engineering Leadership & Organization Development
*** Lead a multi-functional service engineering organization supporting global service operations across multiple engineering domains.
* Define, integrate, and evolve team structures to ensure clear ownership, strong collaboration, and effective execution across engineering work streams.
* Build organizational capability by hiring, developing, and coaching engineering talent across established and emerging functions.
* Provide direction, prioritization, and leadership to globally distributed engineering resources, including direct and matrixed team members.
* Serve as a visible and energizing leader who drives accountability, problem-solving, collaboration, and continuous improvement.
** Service NPI & Sustaining Engineering
*** Lead the team responsible for supporting
** new product introduction (NPI)
** into the service environment and for sustaining engineering support across the product lifecycle.
* Ensure service engineering requirements are represented in product development processes and design teams.
* Oversee the development of service solutions including tools, fixtures, diagnostics, workflows, documentation, calibration methods, and repair/test approaches.
* Provide engineering support for product lifecycle changes, service readiness, serviceability improvements, and ongoing technical support for global service centers and authorized service partners.
* Drive use of enabling technologies such as CAD, 3D printing, automation, and software tools to improve service capability and efficiency.
** Lab-Based Service Manufacturing / Test / DFX Engineering
*** Lead the engineering team embedded in service lab environments that is responsible for “landing” NPIs into service operations and sustaining operational readiness throughout product life cycles.
* Ensure service lines, stations, cells, fixtures, and equipment are designed, maintained, standardized, and optimized to meet operational needs.
* Drive improvements in station and cell design, setup, and global standardization across service labs.
* Oversee engineering support for test systems, calibration software platforms, coding environments, procedures, and process controls required to maintain lab performance and quality.
* Ensure this team serves as the primary engineering focal point for keeping service lab operations running effectively and efficiently.
** PCA Repair Strategy & Capability Development
*** Define the strategy, operating model, and implementation roadmap for building PCA repair capability within the service organization.
* Develop business cases, capability assessments, and implementation plans to justify and prioritize PCA repair investments.
* Lead pilot projects to validate the proposed repair strategy, test operational models, and…