Client Account Operations Lead

The Client Account Operations Lead is a senior‑level Legal Biller and subject‑matter expert responsible for managing complex, high‑volume billing portfolios for institutional and high‑profile clients and attorneys. This role combines advanced billing expertise, analytical skills, and leadership to ensure seamless full‑cycle billing support across domestic and global client accounts.

The Operations Lead plays a critical role in prioritizing work, analyzing processes, identifying gaps, and driving continuous improvement through customized training and mentoring. This position also serves as a proxy for the Regional Manager when needed and may provide temporary managerial or senior‑level functional support during periods of increased workload or staffing gaps.

• Serve as the Subject Matter Expert for legal billing support to Corporate Practice Group Partners in the Austin office

• Manage full‑cycle billing for complex U.S. and global client accounts, including high‑volume and high‑fee portfolios

• Review billing data for accuracy and compliance with client and firm requirements

• Research and resolve electronic billing rejections and service desk tickets

• Prepare, analyze, and present detailed billing reports and financial data to attorneys and support staff

• Coordinate global unified billing, including accruals, forecasting, LEDES file generation, and international collaboration

• Analyze billing processes and systems, develop metrics, build business cases, and recommend efficiency improvements

• Maintain and update detailed client billing requirements and guidelines

• Partner cross‑functionally with Accounting, Legal Support Services, IT, and international finance teams

• Develop and deliver training programs to ensure consistent billing practices across the team

• Serve as a point of escalation and provide coaching, mentoring, and quality oversight for junior billing staff

• Provide temporary managerial support in the absence of the Regional Manager

• 5+ years of senior‑level legal billing experience at a major law firm

• Advanced experience with Aderant
  , Bill Blast
  , and e‑billing platforms (e‑Hub, LEDES)

• Expert knowledge of domestic, global, and electronic billing processes

• Strong analytical, problem‑solving, and process‑improvement skills

• Excellent written and verbal communication skills

• Advanced Microsoft Excel skills (Pivot Tables, Lookups)

• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment

• Collaborative team player with the ability to work independently

• Required: High School Diploma or GED

• Preferred: Bachelor’s degree in Business Administration, Accounting, Finance, or a related field