Credit and Collections Specialist

• Monitor and collect on an assigned customer portfolio that could be either domestic or international
• Continuous follow up on past due and coming due invoices
• Dispute resolution and reconciliation of account and payment detail
• Work with credit desk to establish and review customer credit limits
• Review and release on hold orders
• Create and update of standard work
• Work within and understand regulations and best practices surrounding collections
• Ensure timely escalation of issues to management and other functions as appropriate
• Partner cross-functionally with Sales, Contracts and Order Management
• Participate in continuous improvement activities to ensure optimal efficiency

• 2+ years of related experience with a high school diploma or equivalent
• Strong communication skills, both written and verbal
• Proficient with Microsoft Office
• Familiarity with Oracle ERP a plus
• Ability to maintain professionalism under pressure
• Great organization skills, accuracy, and attention to detail
• Strong interpersonal skills with a high degree of maturity, diplomacy, and professionalism

Demonstrates expertise in managing customer portfolios, including dispute resolution, credit limit reviews, and compliance with collections regulations. Strong organizational skills and attention to detail are essential for ensuring timely follow-ups and effective cross-functional collaboration.

• Customer Portfolio Management
• Dispute Resolution
• Credit Limit Review
• Microsoft Office Proficiency
• Oracle ERP Familiarity

• Customer Portfolio Management
• Dispute Resolution
• Credit Limit Review
• Invoice Monitoring
• Collections Best Practices

• Strong Communication Skills
• Professionalism Under Pressure
• Great Organization Skills
• Interpersonal Skills
• Attention to Detail

• Collections Regulations
• Cross-Functional Collaboration
• Continuous Improvement Activities

• Microsoft Office
• Oracle ERP