Lab Clerk

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Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories.

Schedule:

Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible.

Location:

3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201.

Primary Responsibilities:

* Specimen Processing:
Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment

* Phone and Customer Service:
Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency

* Documentation and Resource Management:
Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers

* Maintenance of Equipment:
Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab

* Quality Improvement and Compliance:
Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory

* All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients

* Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor

* Performs all duties in a manner that promotes and supports the Core Values of the organization

* Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction

* Must follow written and oral instructions and complete routine tasks independently

* Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements

* Ensures confidentiality of patient information by following HIPAA guidelines and policies

* Attends training to meet job position…