Receptionist; Medical​/Dental

Sea Mar Community Health Centers is a Federally Qualified Health Center (FQHC) founded in 1978 that provides comprehensive health, human, housing, educational, and cultural services to diverse communities, specializing in service to Latinos in Washington State. The clinic serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Position Title: Receptionist (Medical/Dental) – Posting #25938
Location: Salmon Creek - Vancouver Medical/Dental Clinic
Hourly Rate: $19.25, $19.97 effective 01/01/2024
Schedule: Full-time

We are looking for a customer‑service oriented candidate to function as a full‑time receptionist for our Salmon Creek – Vancouver Medical/Dental Clinic. The role requires cross‑training in both Medical and Dental operations and should be familiar with basic office software and multitasking.

• Maintain a clean, safe work space and patient area.
• Perform all daily front‑desk activities to ensure completion.
• Answer the telephone and assist callers.
• Schedule and confirm patient appointments according to the Front Desk Manual.
• Maintain an average daily registration schedule of 21 patients per MD provider and 18 patients per ARNP/PA provider (or 70 phone calls, depending on role).
• Assist the medical/dental records department with scanning, queuing/indexing, sorting, filing, and pulling charts as needed.
• Distribute and screen all incoming and outgoing mail.
• Maintain a 100% collection rate by collecting patient account payments and balances.
• Assist patients in filling out registration forms and accessing health services.
• Inform patients about other Health Centers and community services.
• Accurately enter patient demographic information into the practice management system.
• Demonstrate knowledge and skills appropriate for the age of patients served.
• Work with back‑office team to address Clinical Quality Measure gaps.
• Support other staff as needed; teamwork is essential.

• Greet patients upon arrival with a smile and offer assistance; acknowledge each call within 3 rings.
• Address each patient by last name.
• Use a professional greeting: "Good morning/afternoon, Sea Mar Community Health Centers, this is _____, how may I direct your call?"
• Never place a call on hold longer than 2 minutes without checking in with the patient.

• Adhere to schedule and be ready to provide services by 8:00 AM each day.
• Use AIDET skills when interacting with providers.
• Complete quality care gaps for 100% of patients treated.
• Serve a minimum of ten patients a day.
• Support Follow My Health enrolment.
• Close chart notes within 24 hours of service.
• Maintain an average of 21 patient visits a day per MD provider and 18 visits per ARNP/PA provider.

• Minimum one year of experience in a medical setting.
• Knowledge of medical terminology is preferred.
• Proficient with Windows, Word, Excel, and typing skills are required.
• Excellent verbal, customer service, and written communication skills.
• Strong organizational skills.
• High School Diploma or GED required.
• Bilingual in English/Spanish or English/Russian is preferred but not required.

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Prescription coverage.
• Life insurance.
• Long‑term disability.
• Employee Assistance Program (EAP).
• Paid time off starting at 24 days per year + 10 paid holidays.
• 401(k)/retirement options.

This position is represented by Office and Professional Employees International Union (OPEIU).

Sea Mar is an Equal Opportunity Employer.

Posted on 12/26/2023. External candidates considered after 12/29/2023.