Assistant Director - Home Care

REPORTS DIRECTLY TO: Director of Home Care

DEPARTMENT: Home Care

CLASSIFICATION: Exempt

DAYS/

HOURS:

Schedule as assigned

BBP EXPOSURE: III

TRAVEL REQUIRED: Yes

LOCATION: As assigned in either Everett, WA or Kent, WA

The Home Care Assistant Director assists the Director of Home Care with the daily management, coordination and documentation of the Home Care Field Supervisors; the Home Care Aides; the services provided to Home Care clients; the maintenance of all documentation required by SAILS Washington, DOH and AAA contracts, our contracts with the counties, and private pay clients; and is responsible for activities required for the promotion of SAILS Washington and Home Care Services in compliance with agency philosophy, policies and procedures, and in accordance with State licensing laws and regulations.

• Have an in-depth understanding of the requirements for providing Home Care services, the Statement of Work, and Department of Health requirements.
• Oversee day‑to‑day operations of home care services.
• Ensure compliance with contractual requirements and agreements.
• Review compliance and training trackers regularly.
• Ensure staff and client schedules are implemented and follow up with Supervisors and HCAs as needed for revision, retraining, or corrective action.
• Ensure employee timesheet/task-sheets are submitted accurately and promptly.
• Track, manage, and approve overtime hours.
• Ensure quality of services are delivered while in compliance with regulatory requirements.
• Assist in responding to surveys, investigations, and audits (survey deficiencies, APS or CPS inquiries, etc.).
• Ensure policies and procedures are being adhered to.
• Oversee incident reports for both internal and external agencies.
• Ensure client files and PCSPs are complete and in compliance.
• Initiate and present to the Director any changes needed regarding home care client paperwork, files, financial agreement packets, etc.
• Review referrals with supervisors and monitor referral status and service start dates.
• Communicate staffing needs to the Director.
• Meet weekly with the Director to assess recruitment needs and update acquisitions.
• Orient HCAs to client assessments or delegate orientations to the appropriate supervisor.
• Develop strategies for caregiver retention and ensure implementation by supervisors.
• Be certified to provide orientation to new hires locally.
• Train the trainer for HCA in person classes.
• Serve as CPR trainer.
• Provide other training as assigned.
• Develop professional working relationships with clients, families, DSHS Case Managers, county AAA’s, DOH and other service providers.
• Attend weekly Home Care team meetings and schedule additional meetings as needed.
• Respond to requests or complaints by employees, client and/or family/guardian to ensure full resolution.
• Determine the need for drop‑in home visits based on concern, complaint or client safety.
• Focus on developing growth goals for the region and supervisors of the area.
• Seek out and attend community Home Care/Long‑Term Care fairs, conferences and trainings for networking, educational and marketing purposes.
• Attend related seminars and training and review updated literature to stay current with developments in the field.
• Attend meetings including AAA provider meetings and participate in the quarterly state‑wide Statement of Work workgroup and the Home Care Coalition group meeting.
• Maintain files and documentation to meet audit, agency, AAA, DDA, DOH, and other compliance standards.
• Aid in preparation of county audits.
• Present data and program during audits with assistance from the Director.

• People: Demonstrates compassion, respect, and dedication in all interactions.
• Continuous Improvement: Embraces feedback and drives innovation to enhance services.
• Empowerment: Supports autonomy and growth in both clients and team members.
• Innovation: Seeks creative, forward‑thinking solutions to challenges.

• Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person‑centered care, respect, dignity, and empowerment of all individuals served.
• Advance the…