Patient Services Specialist UW Medicine Northwest​/Urology Clinic​/McMurray Building

Job Description

Patient Services Specialist (Patient Services Specialist
3) – UW Medicine Northwest Urology Clinic, McMurray Building.

Full‑time, 40 hours per week, daytime shift Monday–Friday 8:30 am–5:00 pm. Work is performed at the UW Medicine Northwest Urology Clinic in the McMurray Building.

• Coordinate and provide clinic front‑desk patient support, reception, and discharge activities, including checking in patients, performing initial triage, and managing the referral process.
• Schedule appointments and pre‑register patients, maintaining patient safety and reducing the likelihood of medical/health‑care errors.
• Maintain a clean, organized, professional work area and perform related duties as assigned.
• Create Epic orders and referrals for scheduling radiology exams, including exam‑specific CPT and ICD‑10 codes, and update patient demographics, guarantor accounts, and insurance payors.
• Participate in process‑improvement projects, such as facilitating work‑group efforts to increase daily throughput of Epic work‑queue orders and identify workflow efficiencies.
• Assist in training new staff, act as a subject‑matter expert for scheduling modalities, and troubleshoot Epic errors.
• Audit online ticket scheduling appointments for accuracy of order placement and referral completion.
• Analyze reports (No‑Show, Cancellation, Wait‑list, Online Scheduling) to perform patient follow‑up and reduce revenue loss.
• Collaborate with Supervisor and Business Manager to capture work‑group behavior and provide solutions for complex workflow inefficiencies, including external referral submissions, financial access/pay‑or authorization, imaging protocoling and coding changes, and patient access to services.
• Respond to patient needs and concerns while maintaining a patient‑first mentality.
• Develop and maintain good working relationships within the department, with other departments, and among medical staff.
• Perform other duties as assigned.

• High‑school graduation or equivalent.
• Two years of experience as a Patient Services Specialist 2 (or equivalent combination of education/experience).
• Other education or experience may substitute for the minimum qualifications, except where legal requirements apply.

Pay range: $27.11 – $39.37 per hour.

Benefits are available to all eligible employees; for detailed information, visit the UW staff benefits page.

Position: regular, full‑time;
Union: SEIU 1199NW UWMC Northwest Service and Maintenance.

The University of Washington is an equal‑opportunity employer and welcomes applicants from all backgrounds. To request a disability accommodation in the application process, contact the Disability Services Office at 206‑543‑6450 or dso. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past employment, as required by Washington state law.