Medical Secretary; Behavioral Health

Medical Secretary.

• Register patients and check‑in for outpatient appointments, collect co‑pays, and schedule follow‑ups.
• Coordinate referrals to internal and external healthcare providers.
• Enter and maintain data in the Electronic Medical Records (EMR) system.
• Communicate and collaborate with outpatient clinicians to support and enhance patient care.
• Conduct other duties as assigned.
• Greet clients professionally and advise the appropriate provider of specific client issues.
• Answer the phone promptly and courteously, respond to requests and handle crisis calls in a timely manner.
• Accurately take and route messages; assist callers to obtain satisfactory responses.
• Schedule clients using critical thinking skills to assign the appropriate provider and fill open time slots.
• Contact new clients to encourage compliance and enhance the client experience.
• Screen calls as appropriate and communicate with patients and provider offices in a professional manner.
• Register clients accurately and efficiently; complete all aspects of the check‑in process, considering client age, financial issues, and special needs.
• Maintain a confidential, safe, client‑focused office; preserve confidentiality of questionnaires and signed forms in the EMR.
• Distribute messages and mail in a timely and accurate manner; respond to referrals from physicians, courts and other professionals.
• Contact insurance companies for authorization, log pre‑authorization and insurance information, and follow up on insurance problems.
• Verify insurance electronically or by phone; follow up on documentation requirements.
• Collect copayments and payments, apply funds to the appropriate account, and identify problems to the Clinic Manager or Supervising Coordinator.
• Maintain documents and supplies for providers and ensure timely delivery of information.
• Maintain messages and documents in the EMR; process requests for Protected Health Information (PHI) in compliance with local, state and federal guidelines.
• Assist in preparing records for Kent Records, call for, and return records accurately and promptly.
• Support quality improvement activities, participate in learning experiences, and ensure compliance with policy, procedure and regulatory requirements.
• Maintain patient rights, confidentiality and ethical billing practices; identify communication needs of referral sources.
• Run reports as required, assess data and take action steps when indicated.

• High School Diploma or GED required.
• Graduate of a Medical Administrative Assistant program preferred.
• 1–2 years of customer service experience required.
• Previous experience working in a medical office setting preferred.
• Previous computer experience preferred (Microsoft Office).
• Previous experience with Electronic Medical Records (EMR) and data entry preferred.
• Bilingual preferred.

• Employment type:
  
  Full time.
• Shift: Monday–Friday, 8‑hour shifts.
• Weekly scheduled hours: 40.
• Weekend requirements:
  None.
• Wage range: $16.39–$22.95.

Holland Hospital is an Equal Opportunity Employer. Please see our EEO policy.