Health System Analyst SME

Gritter Francona is looking for a Health System Analyst SME that will provide senior-level healthcare systems analysis, business process analysis, clinical workflow, and operational expertise to support the design, implementation, evaluation, and scaling of an Elevated Risk Care Management (ERCM) Pilot focused on improving coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Health Systems Analyst SME will support the Veterans Health Administration (VHA) in analyzing current-state and future-state healthcare processes, identifying operational gaps, designing improved business processes, and supporting implementation of sustainable workflows. The SME will apply extensive knowledge of VHA clinical and business operations to ensure that the ERCM model is practical, effective, scalable, and appropriately integrated into existing healthcare processes.

The Health Systems Analyst SME will work closely with Government program leads, VHA clinical and operational stakeholders, pilot sites, Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), suicide prevention personnel, and other clinical teams throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases.

• Provide senior-level health systems analysis expertise supporting VHA program design, implementation, and continuous improvement.
• Analyze existing VHA clinical, administrative, operational, and business processes to identify gaps, inefficiencies, duplication, and opportunities for improvement.
• Conduct current-state and future-state assessments of healthcare processes relevant to Elevated Risk Care Management.
• Evaluate how proposed changes may affect clinical operations, care coordination, staffing, workflows, technology, reporting, and organizational responsibilities.
• Identify dependencies among clinical, administrative, business, and operational processes.
• Translate complex operational requirements into practical business and workflow solutions.
• Provide recommendations to Government leadership regarding process redesign, system integration, and operational improvements.
• Support continuous analysis of healthcare processes in response to policy, organizational, clinical, or operational changes.

• Assist VHA in developing new business processes and redesigning existing processes to support ERCM objectives.
• Document current-state and future-state processes, workflows, roles, responsibilities, decision points, and handoffs.
• Identify opportunities to streamline care coordination and improve accountability for follow-up of Veterans at elevated risk.
• Evaluate opportunities to minimize redundant outreach and improve coordination among BHIP teams, MHTCs, suicide prevention teams, and other clinical teams.
• Develop business process maps, workflow diagrams, requirements documentation, standard operating procedures, and other process artifacts.
• Facilitate process redesign sessions with clinical and operational stakeholders.
• Validate proposed processes with affected stakeholders and incorporate feedback into final designs.
• Develop recommendations for sustainable business processes that can be replicated across VHA facilities.

• Provide health systems expertise throughout development and implementation of the ERCM operating model.
• Analyze workflows associated with Veterans identified through multiple pathways, including REACH VET, Risk , PDE, SPED, post-event outreach, and Veterans Crisis Line-related requests.
• Identify opportunities to centralize or better coordinate follow-up activities for high-risk Veterans.
• Assess current processes for referrals, notifications, outreach, follow-up, care coordination, escalation, and documentation.
• Identify gaps or inconsistencies in existing processes that may result in redundant outreach, missed handoffs, or unclear responsibility.
• Recommend future-state workflows that improve coordination, continuity, and accountability.
• Support validation and implementation of redesigned workflows at the three pilot sites.
• Document site-specific variations and identify which adaptations may be appropriate for broader VHA implementation.

• Apply extensive knowledge of VHA medical center operations to support program design and implementation.
• Analyze relationships among national VHA policies, VISN-level operations, medical center processes, and local clinical workflows.
• Provide expertise regarding clinical and business processes within VHA.
• Assess how ERCM implementation interacts with existing VHA programs, services, and operational structures.
• Support coordination across clinical and administrative services to ensure integrated implementation.
• Identify operational requirements and barriers that may affect implementation success.
• Provide recommendations that account for the complexity and variability of VHA…