Change Implementation SME

Gritter Franconca is looking for a Change Implementation SME that will provide expert organizational change management and implementation support for the design, launch, management, evaluation, and scaling of an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Change Implementation SME will support the Veterans Health Administration (VHA) in planning and executing organizational change associated with the ERCM model. The SME will assess organizational readiness, stakeholder impacts, workflow changes, implementation risks, and adoption barriers, and will develop practical strategies to support successful implementation across pilot sites and future national expansion.

The Change Implementation SME will work closely with Government program leads, clinical and operational stakeholders, pilot-site leadership, Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), suicide prevention personnel, and other stakeholders throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases of the pilot.

• Provide subject matter expertise in organizational change management, implementation, adoption, and sustainability.
• Support VHA in executing organizational change associated with the ERCM Pilot.
• Develop and implement change management strategies aligned with project objectives, clinical workflows, organizational priorities, and stakeholder needs.
• Assess organizational readiness for implementation and identify barriers to adoption.
• Develop strategies to address resistance, competing priorities, communication gaps, workflow concerns, and other implementation challenges.
• Support integration of change management activities into overall project and implementation plans.
• Provide recommendations to Government leadership regarding organizational readiness, change risks, adoption, and sustainability.
• Support consistent implementation of the ERCM model while allowing appropriate adaptation to site-specific operational environments.

• Lead or support development and execution of comprehensive stakeholder analyses.
• Identify key stakeholders, affected populations, decision-makers, influencers, champions, and groups potentially impacted by implementation.
• Assess stakeholder needs, level of influence, potential concerns, readiness, and anticipated response to proposed changes.
• Develop stakeholder engagement strategies and communication approaches based on stakeholder analysis findings.
• Facilitate stakeholder meetings, workshops, listening sessions, and other engagement activities.
• Build relationships with clinical, operational, administrative, and leadership stakeholders across pilot sites.
• Support engagement with BHIP teams, MHTCs, suicide prevention teams, care management personnel, and other clinical groups.
• Identify opportunities to establish local champions and change agents to support adoption and sustainment.

• Conduct comprehensive change impact analyses to identify how implementation of the ERCM model may affect people, processes, technology, workflows, roles, responsibilities, policies, and organizational structures.
• Assess the potential impact of changes on clinical and operational staff.
• Evaluate potential impacts on Veterans and the Veteran community.
• Identify changes required to existing workflows, processes, roles, responsibilities, communications, training, and operational practices.
• Document current-state and future-state processes and identify gaps between them.
• Develop impact assessment reports and recommendations for addressing identified gaps.
• Coordinate impact analysis activities with clinical and operational SMEs, Government program leads, and pilot-site stakeholders.

• Support development of detailed implementation and change management plans for the three pilot sites.
• Develop site-specific implementation strategies based on organizational readiness, stakeholder needs, workflow differences, and operational characteristics.
• Establish change milestones, activities, dependencies, and measures of adoption.
• Integrate change management activities with the broader project schedule and implementation lifecycle.
• Develop readiness checklists, implementation tools, communication materials, stakeholder engagement plans, and other resources.
• Support pilot-site preparation, launch, adoption, stabilization, and transition activities.
• Identify lessons learned and incorporate findings into subsequent implementation phases.

• Identify and assess risks associated with organizational change and implementation activities.
• Evaluate potential risks to clinical operations, staff, workflows, care coordination, Veteran experience, and the broader Veteran community.
• Develop risk mitigation and contingency strategies.
• Monitor…