WIC Clerk

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:
Sea Mar is a mandatory COVID-19 and flu vaccine organization

The WIC Clerk is responsible for clerical support, WIC participant prescreening, enrollment, orientation, benefit delivery and termination of clients on the Sea Mar WIC program. The WIC Clerk performs preliminary participant risk assessment, which may include providing basic nutrition education, identifying and making nutrition and other health and community service referrals. The WIC Clerk is responsible for maintaining client flow, receiving and scheduling patients for WIC, MSS and Medical Appointments.

The WIC Clerk is required to assist the Front Office Certifier Supervisor and WIC Coordinator as requested.

• Greets and schedules WIC, MSS, and Medical appointments and considers all programmatic and client needs. Will demonstrate familiarity with WIC guidelines, assess client needs and preferences and obtain interpreters as needed.
• Assists with WIC and Nutrition participant prescreening, enrollment, orientation and re-evaluation; distributes the needed forms or surveys to clientele.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Able to identify and categorize each patient’s age-specific grouping needs, such as those for infants, adolescent, or geriatric patients.
• Conducts preliminary screening of applicants either on the phone and/or in person.
• Maintains applicant waiting list according to nutrition risk code during times of maximum caseload enrollment.
• Issues appropriate WIC food package, identifies contracted food vendor, issues manual or computerized food benefits and documents benefit issued.
• Maintains complete and up-to-date WIC charts and statistics, including the birth outcome log, schedule and Nutrition encounters. Files all program maintenance information in a timely and accurate manner.
• Triages client issues to the appropriate WIC personnel; provides brief nutritional counseling, encouragement (on breast feeding and formula use), and information on other Sea Mar services. Serves as liaison between Nutrition/WIC department and other clinic and community services, making appropriate referrals as needed.
• Initiates and maintains daily and end of the month activities, including but not limited to sending out WIC warning and termination letters, making reminder calls to confirm WIC appointments, following up on failed appointments, and compiling monthly statistics.
• Documents vendor and participant complaints and infractions and keeps Front Office Certifier Supervisor and WIC Coordinator abreast of the trends.
• Attends selected clinic and WIC meeting and participates in continuing education, including local agency staff in-service meetings.
• Assists with breastfeeding promotion and community nutrition education as needed.
• Provides relief for front desk switchboard as assigned.
• Assures timely, friendly and effective quality of services from reception to provider services.

• This person must sign an oath of permanent confidentiality covering all patient-related information.
• This person must receive a background check from the Washington State Patrol.
• The WIC Clerk shall sign and date the job description to affirm the validity of the information herein and to signify compliance with the conditions of employment, minimum qualifications and an…