Patient Services Rep - NWFA

Northwest Foot and Ankle, 10821 19th Ave SE, Ste 201, Everett, Washington, United States of America

Posted Thursday, September 3, 2026 at 10:00 AM

At Proliance Surgeon sour patients come from allwalks of life— and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliancea great placeto work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered
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We are proud to offer a comprehensive and competitive benefit and pay package including

• health coverage
• 401k with match and profit share
• PTO
• and more!

For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at  . Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!

The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.

Work Schedule:

Monday - Thursday 7:30am - 5pm, Friday 7:30am - 12pm, subject to change based on business needs

The key duties and responsibilities of the Patient Services Representative include, but are not limited to:

• Scheduling and checking out patients
• Verifying eligibility and benefits
• Obtaining prior authorizations for orthotics
• Providing administrative support for a small clinic
• Demonstrating strong organizational and time management skills
• Effectively identifying, evaluating, and prioritizing tasks in a fast-paced environment
• Delivering excellent customer service to patients, providers, and team members
• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate…