Housekeeping Manager

Overview

The Housekeeping Manager is a key member of the Trout Lake Camps team and an essential part of Trout’s ministry. This full‑time ministry position requires a heart, commitment, and an attitude of reflecting Jesus in all interactions. The Housekeeping Manager is accountable to the Operations Director and, when required, works under the direction of the Executive Director.

• Supervise the Assistant Housekeeping Manager, hourly staff, and apostleship staff.
• Ensure all facilities are clean and serviceable before guests arrive, including guest lodging areas, cabins, Shalom, The Cottage, staff housing, restrooms, and board rooms.
• Maintain an “everything clean and prepared for every event” concept.
• Use ASANA for daily information regarding guest groups.
• Respond in a timely manner to housekeeping requests.
• Communicate with ADP – Guest Services regarding guest group facility and housing needs.
• Communicate with the Registrar regarding in‑house programmed event facility and housing needs.
• Purchase supplies and equipment within budget guidelines.
• Inform the Operations Director of any routine or specific maintenance issues that cannot be fixed.
• Hire, schedule, and supervise staff as needed to maintain budgetary constraints.
• Teach all staff how to clean to a high standard.
• Supervise all cleaning crews and prepare all fireplace areas.
• Train staff to light fires and stock supplies.
• Operate night lights around camp.
• Be on call or schedule on‑call staff for emergencies.

• Check all assigned facilities prior to arrival of guest groups/events (Thursday check, Friday ready‑to‑go concept).
• Shovel and sand Shalom walkways in winter.
• Clean alongside crews.
• Create applicable Standard Operating Procedures (SOPs).
• Create documents and signage.

• Supervise assigned summer and Dteam staff.
• Check all assigned facilities before each camp week.
• Clean Shalom and all health lodges every Friday/Saturday.
• Water flowers on grounds.

• Minister to fellow staff, summer staff, Dteam, volunteers, campers, and guests.
• Check and respond to voicemails, emails, and camp mailbox regularly.
• Build and maintain relationships with past and present Trout staff.
• Work weekends and other irregular hours as necessary.
• Be on call for emergencies.
• Perform other duties as assigned.
• Prepare RAMP reports and other necessary documentation.
• Attend all related staff meetings and departmental meetings as scheduled.
• Record hours worked in Buddy Punch or other time‑recording software.
• Take advantage of continuing education opportunities as available within budgetary guidelines.

• Minimum of 2 years of experience in housekeeping or janitorial services preferred.
• Highly organized, flexible individual with experience in multi‑tasking, creative thinking, problem solving, and teamwork.
• Ability to communicate in multiple written and electronic formats.
• Ability to meet deadlines and communicate effectively with other camp departments.
• Knowledge of general facilities and equipment operation.
• Good people skills.
• Organizational and communication skills.
• Willingness to learn and demonstrate concern for organizational excellence.

• Individual must agree with the Converge North Central Statement of Belief.
• Employee will not act in a way that contradicts or undermines our core ministry principles.
• Employee may be assigned a different role than initially hired if required by the ministry.
• Employee must represent Converge North Central and Trout Lake Camps positively in all conversations.
• Background check and completion of the Ministry Safe program are required before employment.
• Position averages 40–48 hours per week annually; flexibility is required.
• This is a salaried position listed at $42,000/yr.