Senior Manager, Human Resources

Position Title: Senior Manager, Human Resources

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Senior Manager, Human Resources serves as a strategic leader responsible for theHR Business Partner (HRBP) function and enterprise-wide employee relations strategy. Reporting to theVice President of Human Resources and partnering closely with the Labor Relations Director, you will lead a team of HRBPs to deliver scalable, high-impact support. This role is the primary escalation point for complex employee matters and the initial point of contact forlabor contractual issues, ensuring all practices remain compliant and aligned with business goals.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Translate overarching business goals and organizational strategy into actionable HR roadmaps, operationalizing high-level objectives into scalable initiatives and tactical Human Resources Business Partner (HRBP) workflows.
• Collaborate with senior executives to integrate HR strategies into business operations, ensuring fair and consistent application of company policies.
• Partner closely with Recruiting Manager to analyze workforce trends and develop integrated strategies that address the organization's short-term staffing gaps and long-range human capital requirements.

• Lead, coach, and mentor the Human Resources Business Partner (HRBP) team, setting clear performance expectations and strategic priorities to ensure high-quality, consistent HR support is delivered across all client groups.

• Serve as the primary escalation point for high-risk employee relations matters, providing expert oversight and guidance on investigations, corrective actions, performance concerns, and involuntary separations.
• Ensure employee relations issues are handled consistently, fairly, and in compliance with company policy and applicable law.
• Partner with HR leadership and internal legal counsel to shape and execute the organization’s employee and labor relations strategy.
• Maintain in-depth knowledge of federal, state, and local employment laws and HR trends to reduce organizational risk and ensure compliance.

• Partner with Labor Relations Director and internal legal counsel in managing, interpreting, and administering collective bargaining agreements.
• Act as management's first point of contact for labor relations; provide expert guidance on contract interpretation, grievance management, and dispute resolution.

• Perform other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Bachelor’s degree in human resources or a related field, or an equivalent level of professional HR experience.
• Minimum of seven (7) years of progressive Human Resources experience with deep expertise in employee relations and HR Business Partner functions.
• Minimum of five (5) years of experience in unionized environments, specifically managing collective bargaining agreements,…